Overall Ratings & Reviews Extended Stay America Select Suites Atlanta Cumberland Mall

Nice staff, super clean and neat, sheets were clean and soft, area was quiet and lots of restaurants around and stores!

Very disgusted. I have voiced the uncleanliness and the danger in which there was a strange man knocking on my door at 3:47 am. I had to call 911 and have Cobb County officers dispatched because i feared for rhe life of my service animal and myself. Nothing was done when i addressed the property manager.

Nice

Convenient great staff

The staff was professional and courteous.

They called me to tell me that could not honor my reservation because they did not have a room. I booked two months in advance. They had my money. They finally found me a room and it was filthy. Even after a waited an hour for it to be cleaned. The complex was sketchy.

Room numbers are too small and there are no directional signs showing where the rooms are

The room looks like it wasn’t ready needs a lot of work. And very noisy

Outside the room could be cleaner and doors could use a paint job

Good

Took my money and they was closed when i arrived there to the location

This place was disgusting inside and outside.

Rooms outdated

Old appliances, poor cleaned room with no room service, couch/pull out bed vinyl peeling off looks real rough, plumbing issues- if someone takes a shower after hours plan on being woken up by the pipes shaking in the walls (Loud). Note if you plan on arriving after hours (call) They will cancel your reservation without contacting you and I was charged twice I’m trying to get it resolved but I keep missing I one person that can help me The good: rooms are big I had two bathrooms and I could see my car from my room and the price is far plan on bringing cleaning supplies and your own cooking ware.

Ths staff were very heĺpful. The property was clean and the room. Thank you

Overall a great experience

Check in was extremely easy. The representative who assisted my was very insightful and the property itself was well maintained and fairly quiet. I would definitely recommended this property for solo trips or a quick staycation

Room was missing all kinds of lightbulbs. Microwave dangerous. Just in a little rough shape but probably expected for the type of place.

The staff in the lobby were so welcoming and kind. The property needs to let people know though that there is a $100 hold fee when you go to check in. That should be included on the post on the website so people are not caught by surprise. It is unfair to the staff for them to have to deliver that surprising news to guest. However, the staff was very kind and understanding but the hotel needs to let visitors know that ahead of time instead of waiting to inform them when they check in. It's not fair to staff to have to inform the guest about that. Transparency is key!

Very noisy.