Overall Ratings & Reviews Homewood Suites by Hilton Chesapeake-Greenbrier

good people

Good location. Easy access and lots of food or shopping close by..rooms were nice and great breakfast selection.

The folks that worked there are absolutely wonderful. It all was very very clean. The hotel and our room its self is showing wear. Several of the locks on the side and back entrances are not working.

Staff always friendly

No internet for all 5 days I was there. Did not clean the room at all when I was there. I did request no cleaning on my last night because I took care of the garbage and other things for the forts 4 nights.

Its an older property and it shows but its clean, the beds are comfortable, the staff is absolutely wonderful, and the rates are always good.

My stay was absolutely horrible for the amount of money I paid! They put my family and I in a handicapped room at the back of the hotel beside housekeeping, our bathroom floor was full of hair,shower head was broken and the toilet was broken. The front desk and management brushed me off when I went to them with my complaints and concerns and I am very displeased about how I was treated

Good stay!! Needs to be updated a little

Mall was rt across the street

Could use some updating room-wise

Rooms nead a major update. Room furniture damaged, carpet dirty and sofa old and dirty.

Staff was very friendly! Always important - the room was clean.

Good location, clean room and friendly staff. Breakfast that was offered was good. Would definitely stay there again.

My stay was pleasant and uneventful. The cleaning staff were excellent. The front desk were helpful. I love the location. The room was great. Full Fridge. Comfortable bed.

I loved this hotel. It was clean comfortable and the staff was very professional. The breakfast was even good as well

It was a very pleasant experience. The customer service was superb and my family felt comfortable the whole time. The phone app was delightful to use to open the door, and the breakfast and evening food was great. We will be back when needed.

Very nice staff

The room was clean and spacious. Although the property is a little dated, the whole place is very clean and filled with courteous and kind staff. I would definitely recommend and return.

Our room was in bad condition. There was mold around tub and floor, hair in tub and sink. Sofa stained, carpet dirty worn and threadbare in places. The garbage disposal was broken. The place has the potential to be nice if extra care is given in cleanliness and maintenence. Bed was comfy and hotel had nice amenties. Breakfast was excellent and had many selection including hot breakfast items and I loved the overnight oats and chia seed pudding with an assortment of toppings. This could easily be a high star hotel with some adjustments.

It was a nice stay. All staff encountered were very nice and helpful. It smelled good in the lobby and was nicely decorated for the holidays. The breakfast was great and I would stay here again. TVs are older, so bring devices to watch streaming. Direct Tv is provider. Wifi was ok. None of it was a deal breaker. Walking distance to Cracker Barrel.