Overall Ratings & Reviews Sousse Palace Hotel & Spa

A great hotel with free underground parking, the room is clean and spacious with friendly staff. Special thanks to reception staff including Chayma, Abderrazek and Jamel . Food is decent, highly recommended.

NO INTERNET OR SO SLOW IN THE ROOM, Terrible customer service, Dirty food specially breakfast, Slow and very few customers reps and employees! It’s not worth staying 5 star hotel with careless service .

Hotel was good but tye air conditioner was not working so it was really hot in night

Very well located nice staff and very good quality food

The worse service

Location was great, near the train station and old part of town. Beautiful pools and private beach.

Don’t expect a 5 star resort, that way you will not be disappointed. Breakfast was basic and basically terrible, salad bar looks old and not fresh, instant coffee, so little options and they only provide plastic mini spoons that are a danger, I almost cut my mouth with more than one of them. Buffet for dinner is a bit more reasonable. When I ask at reception for water as they didn’t provide in the room they send me to the bar and charge me for it. When we arrived they mentioned it was complementary in a place where drinking water is not available if is not bottled. For a place full of carpets for sale they should remove the ones in the Suite as they were super dirty.

The location of this hotel is exceptional. The staff are as helpful as possible. But Rami (at the reception) is exceptionally good. The only negative thing about this hotel is there is no air-conditioning in early May. I was told this is the case with all hotels and that they are following government directives on the use of electricity. I would've given 5 stars if it wasn't for this issue. Marriott is not far away from this hotel. I wonder if the air-conditioning issue also applies to them!

Excellent value for money, perfect location in the town centre for walking to all sites and both train stations. Good wifi, good variety at breakfast and helpful staff. Had a nice view of hotel pool and the sea from my balcony. No issues at all.

It’s an exelaint place the staff were very friendly and place was very clean overall Very nice hotel

Lovely hotel in good location. Walkable to attractions and train station. Excellent breakfast options. Welcoming reception especially Mehdi. He was very accommodating and helpful. Even got me the same good rate for an extra night stay.

Staff are very helpful, nice location, rooms are little old.

The hotel in itself was a good experience.

Great place to stay in Sousse with friendly staff. There were some areas that could've been cleaner and I wish the air conditioning was cooler but overall a pleasant stay.

This house is huge I got lost in trying to find my room it took me 15 minutes to find my room. The receptionist guy said they have 250 rooms wow

Beautiful hotel inside and out. The pool is incredible and the private beach is clean and well-maintained. The staff were friendly and found us a couple nice rooms.

bad experience , unclean rooms , alot of tools missed , bad reception

YS

I’ve stayed here many time before and the hotel is great. The location is really good. A stones throw from anything you want. But what’s makes this hotel so amazing is the staff. These guys went above and beyond to make my stay one I will remember forever. I want to thank everyone there and I would like to mention a few. I’m reception Mehdi. No request was to small and went out of his way to help. A great ambassador to the hotel. Abderrazek, Soumaya, Abir in reception. So friendly and helpful Sabri the security Mohamed, Jalel and Houssem in the bar. Service with a smile and great chats. And again all the staff were great. Will definitely come and stay again when I’m back.

Excellent hotel. Luxurious. Excellent staff. Excellent swimming pool. Excellent breakfast. Nice room. Nice view.