Overall Ratings & Reviews Hampton Inn and Suites Schertz

I was impressed with the “human” experience at this property. I had difficulty opening my door. Carlos jumped right in it and came with me to solve the problem. No hesitation! The employee in the breakfast area was upbeat and helpful. It was nice to wake up to such a positive environment.

Definitely a great hotel. Great location. Friendly staff. Good breakfast.

Great staff cleans rooms

Service was great! I forgot my Red Wing boots & Santiago, the GM, made sure I got them back. Will definitely stay there again when I pass through!

Friendly staff, clean rooms and affordable prices!

Erika at the front desk was very helpful

Our stay is always great

Hotel was Okay. Pool was cold.

The breakfast was very good. It was clean and had great options.

Property need to be updated but it is ok, bed and pillows are ok, breakfast is from 6-10 am. Bedroom has tile floor and carpet, walls need some maintenance.

Dated

It was a very nice hotel and room and vicinity was close to everything

The staff is kind but there were issues with communication and service. I wasn’t told I needed to ask for housekeeping. However after my first night stay I did advise the girl at the front desk I had a roach crawling across in my room. I returned to no service after a long day at work. When checking out this morning the front desk person then advised me I had to ask or said there is a note on the mirror. I guess having a roach doesn’t constitute needing cleaning service. Breakfast the first morning was terrible and out of stock on several items. Definitely won’t stay again!

Todo muy limpio, y muy agradable el lugar

Great location between Austin and San Antonio

I had a good stay, but around 3 or 4, I kept hearing a high pitched noise. It was either the next door AC unit or the bathroom fan. It was making the noise the rest of the night .

The shower head was the best I have had in a hotel. Plenty of hot water. The towels are good size. The bathroom was very clean.

Excelente atención en el front desk !

Our room was very spacious, perfect for a family with kids to spread out. Front desk staff was friendly and helpful. Our kids really enjoyed the complimentary breakfast. Very clean. We will definitely go back.

Friendly staff and good location!