Overall Ratings & Reviews Residence Inn by Marriott St Louis Downtown

As we are settling in. A woman walks in to clean. I'm guessing they don't communicate with their check in staff. TV in the bedroom didn't work. Lady radioed down but nothing ever came of it. No towels at the pool. Oh and mold in the bathroom.

Having to pay for parking. Slow response to needs

Location itself was bad

While staff was friendly, they were way understaffed and not able to tend to all matters of the hotel properly. It also seems like there isn't much budget for updates. The couches, carpet and mattress were stained. The room smelled strongly of pets and there was hair from previous lodgers in the room. One of the elevators was broken, and the elevator lobby smelled strongly of smoke. With COPD and asthma it was hard on my lungs. The pool was also very unclean. While there, we witnesses the exterior pool door being propped open and someone off the street came in to use the exercise room.

This hotel has seen better days. Unfortunately, this hotel did not have a working pool during our stay, the coffee machine in our room didn’t work, one of the elevators was out of order, our keys stopped working on day 2, the fitness center had poor ventilation and fans/AC, and there were dirty towels left inside the pull out couch from the previous guests. I would still stay here again because it was a great deal for a holiday weekend, just don’t expect the same level of quality as other Marriott or Residence Inn hotels.

The staff was very friendly, especially Angie at breakfast. The options at breakfast were plenty. However, the property was not what I expect from a Residence Inn. The pool was out of order when we checked in. I was told it would be back in order the next day. The out of order sign was still up the next morning until I asked about it. Then they took the sign down. The next morning the sign was back up again? The entire pool area is in need of maintenence - ceiling, walls, interior of pool, deck, etc. One elevator was out of order. The hallways smelled of urine or dirty diapers, my son thought a dog kennel. There was a smell coming from our, yet unused, garbage disposal. The pillows were lumpy. The back of the bathroom door had what looked like wet toilet paper splattered on it with some on the adjacent wall. The bowed shower curtain rod was mounted so that the curtain slid to the center, so water got out on both ends. The ceiling in the bathroom was crumbling from mold because the exhaust fan didn't work in the shower/toilet area. I wonder why there is an iron gate around the property, but its not being used?

I booked a room for the pool specifically because it was my sons 3rd birthday i was lied to all yesterday about the pool opening time and my kid unfortunaetly didnt wnjoy his birthday im very upset

We only stayed one night while in town for the Sza concert and only in the room for a total of 5 hours, so didn’t really use a lot. Ok cleanliness and pretty much the normal older Residence Inn style. Staff was really friendly though and the room was comfortable. It was not necessarily a scary area but their parking lot was tricky with different gates going in and out depending on time of day.

Close to the highway and close to the downtown attractions

Wish I could have scored them HIGHER for all parts, but staff especially!!! The kindness, most helpful staff for a hotel we have ever stayed at! We really loved the two bedroom suite and felt very cozy for our stay! We felt like it was the perfect distance from Busch Stadium and lots of good places to eat nearby! Will recommend to family and friends!

Only one elevator was operating and we were on the seventh floor. Had to use the stairs at check out because the elevator was always full.

The staff was absolutely amazing. Super friendly and courteous!!!!

Staff were very friendly and accommodating, they have a grill on the patio which we didn't use but it was a nice option!

Onsite parking is charged extra. You must pay to park to stay at the hotel. The hotel has a permanent marijuana smell. The staff could not care any less whether you enjoyed the stay or not. Will not recommend to anyone to stay.

We went to a cubs cards game so this hotel was a perfect spot. The staff was sooo nice and helpful. It needs to be updated. Breakfast was good and lots of variety. I think some of the damage was due to being pet friendly. Scratches on walls and stains. The bed was very comforable.

A lot of things to do and restaurants around the property. The value is what you consider here. The pool was really gross though. It was foggy and there was stuff floating around. The breakfast was one of the best ive ever had at a hotel. We had a room with a view of the ferris wheel. The room was clean. I just wish we would have had access to a vacuum or a broom while we stayed so we could clean up in the kitchen.

It’s a

Checkin was great. Had an issue with the room. The floor around the tv was soaking wet. There is electrical outlets arpund it and cords nearby. Told the front desl at 545pm when I discovered it and they said they would send maintenance. Waited for an hour and maintenance didnt show. Went to my event, came back and asked the lady at the front desk if she heard back from maintenance. She told me she didnt have any information about wet carpet in my room. The floor is still soaking wet, they didnt offer to switch my room. Just let me in it and did nothing. If i sdidnt get back so late i wouldve asked for a manager. Will not stay here ever again.

The room size was great for our family of five but the hotel was in need of some updating. It is not really “downtown” so not in walking distance to anything. The pool is very small and no hot tub. I’m overall happy with how convenient the location is but don’t think we’d stay there again.

When we walked into our original room, it smelled heavy of cigarette smoke, we quickly went downstairs and they quickly assigned us to an upgrade! Thank you so much. However, one of the things my kids was looking forward to was the pool and the hot tub- The hot tub was empty and the pool was too highly smelling of chemicals 🙁 The breakfast was average.