Overall Ratings & Reviews Pullman Reef Hotel Casino

Lovely property. Some age but will maintained and upgraded. Staff was phenomenal!

We loved it's proximity to the waterfront and wonderful restaurants nearby.....all very walkable. Also easy access to downtown Cairns and all the shops it offers. It was a great combination of quiet but access to a fun casino for a change of pace!

The staff was very attentive and made our visit quite comfortable. The amenities they offer including breakfast, a casino, bands, exercise room/pool, refrigerator, etc. made us happy with our choice. If I return to Cairns, I would stay at this hotel again.

This was my second time staying at the Pullman Reef Hotel Casino and it didn’t disappoint. Very lovely and welcoming staff. The room was spacious and very clean and well maintained. It’s walkable to the main part of Cairns City and the lagoon. The casino is down the other end of the building so if it’s not your cup of tea, then you wouldn’t even know it’s there. I’ll be staying here again!

One of the best hotels I’ve ever stayed in, the staff were amazing. The view from our room was breathtaking over the Trinity Inlet and the spa bath was a real treat. We received gaming credits for the casino every day which we enjoyed using and even came out ahead with. Will definitely stay again.

Great entertainment and close to everything

Would definitely stay here again, the room was clean and the staff were friendly.

All was fine except they tried to charge me for a bottle of water when the “free” ones were not supplied.

It's quiet and clean place, easy to dining, shopping and good location. The staffs are very nice.

Very convenient and friendly staff

Great location close to all your need

Very helpful and pleasant staff! The gentlemen at the concierge desk were so wonderful. I should have written down their names to give hem credit. They were really informative and went out of their way to help us. The property is in a wonderful location. Easy walk to restaurants and shopping. Our room had a balcony looking over the greenery from the park. I would recommend it and would definitely stay again.

What a beautiful hotel, the staff could not do enough for you! The hotel was in a great location, easy to access the Reef Fleet Terminal and the Esplanade, with a short walk to the lagoon. Absolutely beautiful view from our room. Thanks for a great stay!

The staff are always exceptionally polite !

The staff was very efficient, helpful and pleasant. The room was spacious, clean and comfortable. Will stay here again if in the area.

Excellent breakfast.

The property location was great. The room was big, clean with the view to the bay. Loved the stay there

Good location. Close to restaurants and boats. Staff was not real helpful. Property was a bit worn.

Lovely large clean rooms. Close to towns and wharfs.

Organised and paid in full for my stay, wedding anniversary. Asked for: flowers, bottle of wine and a plate of fruit/cheese etc. Paid for the flowers and reception said they would like to gift us the wine and fruit/cheese to celebrate our anniversary, I graciously accepted. On arrival, beautiful flowers there, however, wine and fruit/cheese wasn’t. There was a bottle of wine in the fridge, I stupidly opened it. We decided to go out and get something to have with the wine, when we returned there was a bottle of wine in a bucket and a lack lustre plate of fruit. I opened the wrong bottle of wine, the one in the fridge was the expensive one. If I had waited or asked I could have avoided this mistake and probably gotten the fruit/cheese plate that I wanted as well. I didn’t want to be a bother to anyone and honestly, I didn’t think I had to as this is supposed to be one of Cairns premiere establishments. I had gone to lengths to find out if what I wanted was possible or not, paying in full for the accommodation and added extras. I was always prepared to pay for any extras or any mistakes I made. The shower has a freezing cold stone seat that the water can’t heat, there were almost no toiletries, no shampoo, the double bed was two singles that kept separating in two. Scrambled eggs were tough/overcooked and bacon was dry. It was like breakfast was pre cooked, like a buffet? Staff are excellent, wonderful! Accommodation/breakfast was not worth the money this time.