Overall Ratings & Reviews Residence Inn by Marriott Mystic Groton

Our door was stuck and could only open by shoving it The sofabed mattress was dirty and had no stuffing The safe didn’t work Room was not cleaned during our stay

Great stay

There was a window air conditioner that only kept the living room cold. It was sweltering in the hallway also. The bed was very uncomfortable, and I had to call for extra sheets, blankets and pillows for the sofa bed, even though we had three people listed on our reservation

We loved the rooms and the breakfast, the ice creamtoo. The staff were very friendly. Will be back next year!

LARGE rooms with oversized swivel tvs which can be viewed either from living room or bedroom. Well stocked hot and cold breakfast buffet. Friendly efficient helpful staff. Well maintained indoor swimming pool, and small but equipped exercise room. Excellent efficiency kitchen with burners, microwave, refrigerator, sink and dishwasher. Very convenient location

Wonderful hotel with rooms with a kitchenette near Avon, CT. Great service, staff, and amenities.

It is probably time for renovation it looks a bit dated otherwise it is very nice. It is very close to the aquarium and shopping in Mystic.

This hotel is outdated and needs some updates.

We stayed at the residence inn for a week. Good selection on breakfast bar. Within 5 miles of downtown mystic. Less than a mile to the mystic aquarium. We checked in late due to our almost 800 mile drive and was given incorrect information about the hold that would be placed on our card for incidentals. The kitchenette didn't have an oven, which we were a little bummed as we cook in the room and like to bake, but it was better than nothing. Some of the property needed repairs- hallway walls were peeling.The pool felt like a sauna so we only went one day. The staff was super nice and accommodating. Our room had a hot tub/jacuzzi which was unexpected. Would probably stay again when we come back to Connecticut in a couple years to visit family.

Horrible. The beds were uncomfortable and hvac extremely loud. Worse we had a family above our room whose children were stampeding around the room until after 1am. No control over the children. We asked the front desk to address this twice to no avail. Not even an offer to switch rooms. Never again.

Nice breakfast, quiet, friendly staff

Front desk staff evenings both days and check in great

Great trip, we have stayed his many times before & are very happy with everything.

All staff were friendly and greeted us with a smile ! Our 1 bedroom with pullout and kitchenette was a disappointment. Phone did not work, pullout mattress had a huge red/brown stain, door jam was wonky, each time we closed door we had to push the jam "in" manually to close door and toilet overflowed with no plunger available. We had to walk down to lobby to report overflow as the phone did not work. We asked to have a room change for our second nights stay. We were upgraded to a 2 bedroom suite on the second floor. It was much better than our first room. Unfortunately, the noise from the hallway and 3rd floor was really annoying and one of the bathrooms had a red substance smeared on the lower part of the wall. The pool was clean, hot in temperature (felt like a hot tub) and I believe it is a salt water pool. I don't plan on returning to this hotel.

no issues

Disappointed Stay – Not What I Expected from a Marriott Property I stayed at the Residence Inn Mystic Groton after traveling for a women’s business event and was truly disappointed with the experience. As a Marriott Gold member, I expected a much higher level of service and accommodation. Upon check-in, I was placed on the first floor in a room that was extremely musty. Since I planned to cook during my stay, I wanted to air the room out—but none of the windows had screens. I asked the front desk for a new room and was moved across the hall, only to find the same issue. After requesting a third room, I was finally placed in one with just one screened window out of four—not much of an improvement. To make matters worse, the bathroom had running water noises all night long, which made it difficult to sleep. Overall, I didn’t feel valued or properly accommodated, especially given my Gold status. There was no courtesy gesture or attempt to address the inconvenience. I plan to contact Marriott directly, as I’m genuinely surprised this property carries their name.

Property needs to be updated.

Has to call for new towels. Horse keeping never cleaned

Rooms smelled and were not very clean

Staff was polite and seemed to be always busy. Place could have been cleaner. And kept running out of breakfast. Pool area was well maintained, we had a little fish with us so we spent a good amount of time by the pool and the staff were checking towels and such often.