Inflexible management about amending reservations. Checked us out of rooms when we extended stay...keys did not work multiple times necessitating back and forth to front desk. Inattentive wait staff in restaurants and bar. Issues with charging food to room that was not explained. Poor value. Dissappointment.

Great stay!!

This was my third time staying in Sofitel hotel. Unfortunately I have noticed some changes. Check in was very sloppy. I have to wait until almost 3 pm ( after my overnight flight from US) and they even forgot that I’m in the lobby waiting. Also huge difference during breakfast. Stuff was trying to be invisible. After finally catching somebody they bring me cold coffee. What have happened to all those nice college kids working in the past. I don’t know if I will be staying here in the future. Location is perfect but you have couple of other hotels…..

Great

The facility and especially the staff we're awesome

The hotel was beautiful and the staff was very friendly and helpful. This was in a great location and was walkable to Old Town and many of the sites we wanted to see.

N/a

Great location, very helpful staff at the front desk. Beautiful surroundings, safe , clean area, near the gorgeous Saski Park and beautiful streets and buildings. Lots of arts and cultural spots and events nearby. Small but adequate and modern gym. Coffee service at breakfast needs improvement, too slow.

The hotel is really well positioned to explore central Warsaw and the old town. The room was comfortable and quiet although the mattress on the bed was too soft for my personal preference. The concierge staff were very helpful and full of suggestions about what to go see and do. We didn't try any of the hotel dining options as it was too easy to simply walk out and enjoy the many local cafes and restaurants. There were good transport links in the area, although we found it simplest and most convenient to use Uber to get around the city.

Friendly and very welcoming with excellent multilingual (English & Polish) staff. Relaxing bar with a view of the square & a good choice of options for breakfast and room service. Walkable to many bars, restaurants and shopping options too. Easy to get to the 1hr bus from Frederick-Chopin airport.

Room was clean and comfortable. One problem I had was the coffee cups and glasses were not replaced but wiped down with a towel. We also had to call down to housekeeping for clean towels.

Everything was fantastic throughout our stay. Great location, near everything we wanted to see and visit, the staff was outstanding with everyone going the extra mile to make sure our stay was memorable.

The Hotel and the facility’s are fantastic. The only gripe I would have is getting a coffee from the one machine they had that generally didn’t work at all was not good. and one coffee machine for the amount of people eating there wasn’t sufficient at all. Staff were taking orders for coffee but it was always cold by the time you received it. The selection for breakfast was good but the beans were cold every time. We would stay there again in a heartbeat. These are just little things that need to be rectified everything else was superb.

This is an amazing hotel with an excellent staff in an incredible location. Within walking distance of the Old Town the Soffitel Warsaw Victoria was perfect for our visit to Warsaw.

Great hotel, fantastic location.

Watch out if you are traveling with a car. They are charging 200 PLN / NIGHT for overnight parking!!!!!

Poor service. Facilities is ok. Location seems pretty good.

Easy walk to Old Town

Nice hotel with a very good service.

Very comfortable rooms and bathrooms. Very efficient staff and friendly servcie