Mixed service from the staff Amenities need

Nice room, very attentive staff.

Overall a very cosy traditional Lakeland hotel. Extremely clean rooms and very pleasant, helpful staff. Good choice at breakfast. Nice leisure facilities, pool can become overcrowded during school holidays...perhaps a booking system would improve access? Dining room feels a little austere on the evening perhaps needs some soft furnishings, a bit of tlc.

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Liked the exterior, gardens and the loumge with lovely open fire. The modern part was clean but unexceptional. The rooms were large clean and comfortable. An accessible bathroom and walk in shower would have been more suitable for our needs but the bath with inclusive shower would have been acceptable for most people. Overall very comfortable with lovely views over the surrounding countryside.

All good , had no problems here, i liked the duck pond, the stillness,and the scenery.

Excellant breakfast choice and period of which this was great. Gym facitilities were ok but not all appeared to be in working order. Cleaan pool. Jacuzzi, steam roon and sauna. Grounds were nice and well kept.

After several previous positive stays, my most recent visit wasn’t great. Rather than leaving a negative review, I thought it was fairer to email the hotel directly, in response to their request for feedback. Despite taking the time to do that, emailing the manager's email, no one bothered to even acknowledge or respond. This used to be a great hotel with excellent service. Not sure if it has changed management, but this is definitely not the case any more.

The hotel room (53) had a broken toilet seat (it fell off) as the hinge was broken. The mini sofa seat in the room had some nasty (curry ?) stains on it so not able to use. The door lock was quite difficult to close each time we left. We had to slam the door quite hard to get it to lock properly. Other than that the hotel was fine. We were offered other rooms to change to but this room had a better view.

Ver good siting and gardens. On the whole, a very enjoyable stay marred only by the sticky tables in the restaurant! The waiter, who was otherwise very helpful, said the problem appeared to be with the spray used to clean the tables. We had a bit of banter about my being a chemist and so able to solve the issue but really the hotel should deal with the problem. Either they should thoroughly clean the table tops using hot soapy water or methylated spirit or if that does not remove the stickiness, refinish the table tops since the problem will be with the surface lacquer. Whatever solution solves the problem, then the spray cleaner needs to be changed!

Lovely hotel with beautiful gardens and fantastic view. Our room was very comfortable and nicely decorated. The hotel is dog friendly and we were able to eat in the bar area with our dog. The staff were friendly and helpful. We would highly recommend.

The food is amazing, the staff are fantastic. The place is beautiful and quiet and the use of the facilities is included, gym, sauna, steam room, swimming pool and jacuzzi.

Gorgeous stay here. Really family friendly with our two small children. Family room was spacious (but stairs so not pram accessible). Breakfast was great, we had lots of fun in the pool.

Such a lovely stay. Lovely welcome and friendly receptionist very helpful and nothing was too much trouble. Enjoyed the pool & spa area, didn’t get to the gym but it looked good with a great view. Would highly recommend.

We enjoyed staying in the property. We had a car and can visit all the Lake District attractions from the location. The view of the hotel was superb and manage to take some nice snaps. English Breakfast was included and the hospitality was superb. I faced flush issue with the toilet but the hotel has resolved the issue within quick turnaround time. Very impressed with the quick resolving of this issue. The room service was also good with general toiletries, room cleaning and towels changed on a daily basis. I would like to extend my thanks to the hotel management for making our holiday memorable. Regards Konark

Lovely stay this weekend, great facilities and lots of parking.

This hotel is set in its own grounds which is very nice to spend time some time in on a nice day. My room was clean and comfortable and the bathroom had an excellent showera. It was very hot and the windows only open a few inches, no AC so on a hot day trying to sleep was uncomfortable. I had dinner at the hotel and it was decent, a bit overpriced for the quality though. Breakfast was good overall. Overall I would recommend this hotel.

Lovely hotel room immaculately clean and comfortable, our room had large bathroom with jacuzzi bath ,breakfast excellent . Staff very pleasant and helpful, set in peaceful location lovely gardens.

Always a great stay at the Damson Dene. Natalya and her team do an amazing job to make you feel welcome and looked after. The food at dinner and breakfast always 10/10.

Had a short break at the Damson Dene and they were really brilliant accommodating me and my older dog. We got a ground floor room with lots of space for her bed and things. Pros: Geat wifi and the water pressure in the shower was amazing. Lovely gardens. Very helpful staff. Plentiful breakfast buffet (basic fried selection and cereal etc) Cons: Slightly unloved decor. Food in the restaurant was hit and miss.