Overall Ratings & Reviews Bridges Bay Resort

My Hitel rooms were split up at the last minute and that did not sit well with me. Other than that the stay was ok.

Excellent

Went to the grill and had the BEST waitress ever, wish I had gotten her name! (Dark hair in braided pigtails) We have never had a bad meal in the 4 times we have eaten there! Rooms are always clean! Suggest the 6oz Filet!

Very nice facility

Restaurant connected was great and easy to access. The check in time was right when the water park closed and i thought that was ridiculous for it being 5pm.... Room smelled strange and bed and shower were not impressive whatsoever. Not the getaway i had in mind.

ice on every floor. outdoor and indoor places to have lunch and a drink

Quality restaurant all the way around. Great service and the food was excellent!

Not impressed that the hotel is not connected- had to walk in the rain to the fitness room, then back in the rain. No complimentary breakfast offered & the coffee bar had no amenities for a cup of coffee. No microwave or hooks for any of the towels in the rooms.

Great

We loved our room location overlooking the water. Resort restaurants were amazing! Great food and drinks. Swimming pool was jam packed, in our opinion, too full. Convenient parking and location in town and on lake was great.

It was nice

Rooms were very clean. Water park was wonderful. Restaurant was great. Very glad we booked a room there. Miss had a great time.

The property is overpriced for the amenities it has.

Lots of negative reviews about staff but I didn't have any issues. It was strange to not have a chair or table of any sort in the room. Just bathroom, chest of drawers, sink and bed. It would have been nice to have a couple hooks in the bathroom to hang swimming gear. The water in the little kids area was cold. The showers in the locker rooms were even colder. There was some garbage on the ground in the lazy river area, even first thing in the morning. But everything else about the waterpark and arcade was fine. We enjoyed ourselves.

It was huge and private lovd the thick walls

The staff was friendly helpful and professional Enjoyed spending time at Bridges Bay resort

I didn’t like the fact that we could not get a refund on our stay. We were due to check out on Thursday, but due to a levy breach and flooding, we needed to leave on Tuesday so we could make it home safely. Bridges Bay would not give us a refund, or not even a partial refund. Not cool at all-all due to flooding in the area

Second time staying here with family. Overall not a bad stay. Room was somewhat clean (some trash left in bunk bed and a little mildew in bathroom on floor near tub). Staff overall was nice. Pool area was decent and maintained. Facilities overall seem to be kept up. Good for family with kids bc of pool area and game room.

The hotel room hotel was so hot, air conditioner did not work, the hotel front end staff was rude with no responses. I do not recommend.

I expected that for the high nightly room cost (with a 5pm check in/11am check out) that the room would be clean, the service would be good, staff would be accommodating, property in good condition -but unfortunately none of these were true.