Overall Ratings & Reviews Hotel Del Carmen en el centro de Tuxtla Gutiérrez

overall very good service. attentive staff and very friendly.

Do NOT stay here !!! Horrible experience. Staff were very rude. Did not provide breakfast (“included” with my room). Very loud- you can hear everything from your room. Lights do not turn off at night, it’s very hard to go to sleep. Rooms are small and dirty.

El hotel está bien ubicado a 2 cuadras del parque de la marimba, donde encontrarán varios restaurantes y tiendas para artesanías así como cafés, marimba de miércoles a domingo creo empieza a las 6 pm, también hay un autobús doble (double decker) con excursión alrededor de Tuxtla que sale de este mismo parque. La habitación está sencilla pero limpia y con aire acondicionado, el staff fue muy agradable y nos ayudó mucho. El desayunó buffet es muy rico y varía todos los días aunque no tiene muchos platillos para escoger, pero es más que suficiente. También está cerca del centro de Tuxtla y otros parques para turistear si les gusta caminar, definitivamente regresaremos.

Nice hotel and very accommodating to our needs during our stay!

I liked the location. Walking distance to the plaza. The plaza has many restaurants, music and lots going on in the evening. Purchased our stay through “ Expedia”. NO breakfasts included. 🤔. Something to verify. Laundering right next door👍. Hotel room pretty small but was “ok”. Nice towels. Beds were fine. Small bathroom. Small TV. Nice sitting /common area in lobby.

I loved this place. It was perfect for my frist night in Chiapa. The staff was friendly and helpful and welcoming.

Very clean, affordable and good location, the staff were friendly

Good location, lower prices

Staff super friendly and provided excellent service.

Very nice place

An amazing place and the food was good.

The pleace is nice and quite

El desayuno cada día era magnífico

Everything was ok

La habitación es pequeña, las camas son cómodas. El baño también es pequeño, pero todo limpio la ubicación está accesible al centro histórico, me agradó mucho la gentileza de las chicas de recepción. Lo recomiendo.

Beautiful traditional rooms and decor. Highly recommend for those looking to feel like they live in San Cristobal.

Everything we needed was at a walking distance

Recommend good place to stay

This was our first horrible experience. They charged us twice and refused to cancel the wrong charge. They told us to send a letter I don’t know where. They did not even apologize for their mistake. We decided to not stay at this hotel. They have a total lack of customer service. I do not recommend this hotel.

It's a nice little hotel with wonderful staff. Not luxurious but a great place to stay for a few days. I can't say enough about the staff. They were all fantastic.