Neptuno Hotel & SPA

Explore Neptuno Hotel & SPA
8.6
Very Good
From 32 reviews
Cleanliness

8.4

Room Comfort

9.2

Service and Facilites

8.8

Traveler Reviews Neptuno Hotel & SPA

Number of reviews per page
20
40
Top reviews
Demetria
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Overall, my stay was fine and I appreciated the location and price. However, I did want to share some feedback regarding my experience. Unfortunately, the air conditioning in my room was not working, and the only offered solution was to switch rooms at 2 AM, which was far from ideal. I brought my his issue to their attention at 8 PM. I ended up not switching due to me leaving in the AM. However, there was no mention of compensation for the inconvenience, and I ended up trying to sleep in the heat the room was 29°C (84°F) with the door open, only to be woken repeatedly by the squeaky door hinge and other guests walking by. Frankly, the room should not have been offered to guests until the air conditioning is properly fixed. Additionally, the shower area was not properly cleaned. There was visible grime and nearly an inch of dust on the soap containers, which was disappointing. While I understand this is a budget-friendly option, basic cleanliness and a functioning room temperature are minimum expectations. I hope you’ll consider addressing these issues and I would appreciate some form of reimbursement for the uncomfortable night.
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WEINA
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Jacuzzi not well maintained and also not good at sound proofing
Gulam
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Nice small hotel. Evening meal was perfect. Food made freshly. The salmon was really good.
Brian Thomas
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 75 week(s) ago

Expedia Group verified review

Liked the modern appearance and style, and the restaurant and bar facilities. However the hotel lacks a decent size swimming pool. I feel that the hotel room was not up to the standard of a four star hotel as the wardrobe had no door, and only 6 clothes hangers on the rail and most importantly no drawers at all for the storage of clothes. I dont expect to be living out of a suitcase in a four star. But the bed and aircon were excellent
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Ebenezer
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 83 week(s) ago

Expedia Group verified review

This hotel is so lovely. Very nice 👌
Stephen
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

Hotel was really nice and staff where helpful but didn’t expect to pay 50 euro room deposit incase you stole a towel 😩
DIANE
10.0
/10
Reviewed 187 week(s) ago

Hotels.com verified review

Lovely well located boutique hotel. Friendly staff. Comfortable clean room. Free safe. Nice small sunbathing area and pool. Nice continental breakfast. Yummy muffins. Overall perfect stay. Easy walking distance to shops and restaurants. 10 mins to train station and beach
Azra
10.0
/10
Reviewed 25 week(s) ago

Hotels.com verified review

Mycket trevligt hotell! Alla i personalen var trevliga och eloge till kocken som stekte ägg och omelette på morgonen, äkta king. Lite lyhört tyvärr, så man kan bli väckt av grannar som slänger igen dörren till sina rum efter sig. Annars fanns inget annat att ”klaga” på.
Thibault
8.0
/10
Reviewed 69 week(s) ago

Hotels.com verified review

+ Hébergement confortable. Facilement accessible et bien placé. Nourriture fraîche et de qualité. - Manque d’un étendoir ou terrasse pour sécher les serviettes (chambre 102). Les femmes de ménages qui nettoient à partir de 7h30 dans un boucan pas possible, adieu la grasse matinée… L’eau du dîner servie et payante (2,80€ le litre) alors qu’il vient du robinet, très moyen !
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Stian
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 73 week(s) ago

Expedia Group verified review

Friendly and helpful staff at the hotel
Zeradasht
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 76 week(s) ago

Expedia Group verified review

Wir waren insgesamt 8 Tage dort. Mitarbeiter inklusive dem Reinigungspersonal waren immer super nett und gut gelaunt. Das buffet war nicht sehr abwechslungsreich aber dafür übersichtlich, frisch und lecker. Alles in einem haben wir uns sehr wohl gefühlt.
Berthel
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Net hotel Plus; - midden in centrum - uitgebreid ontbijt -pas om 12.00 uitchecken -bus op 1 min lopen, trein 10 min lopen Min -3 superkleine zwembadjes 90cm diep met troebel water - handdoeken 1x / 3 dagen - beddengoed 1x / wk -douche smerig(schimmel) -geen balkon (natte handdoeken niet te drogen) -veel ouderen (ik was met 2 tieners) -strand met steentjes
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guy
10.0
/10
Reviewed 80 week(s) ago

Hotels.com verified review

Rien à redire sur cet hôtel. Situation géographique bonne. Les hôtesses d’accueil pourraient parler français ou avoir des notions. Le restaurant agréable, plats variés mais la nourriture « tiède ».
Verified traveler
10.0
/10
Reviewed 87 week(s) ago

Hotels.com verified review

Fantastic. Basic and small but quirky and bright room, and it had everything. Very nice breakfast, friendly colleagues, a great massage, nice little rooftop with pool where to hide from the streets below.
Semen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 122 week(s) ago

Expedia Group verified review

Sind sehr zufrieden, jedoch sind Parkplatzprese zu hoch
Heiko
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 125 week(s) ago

Expedia Group verified review

Der sevice war unzufrieden, nach dem essen wurde man nicht bedient die servicekräfte sind an einem vorbei gelaufen ohne einmal zu fragen ob man etwas trinken möchte. Es war eine live musik auf der terasse und hätte gerne was getrunken man merkte es fühlte sich keiner zuständig. Ein mangel des service , die leute richtig einzuteilen. Aber das hotel war top.
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Denis
8.0
/10
Reviewed 135 week(s) ago

Hotels.com verified review

Good
Samuel
8.0
/10
Reviewed 175 week(s) ago

Hotels.com verified review

Au check-in, l’accueil était antipathique. De plus, il est interdit d’apporter des boissons ou de la nourriture dans les chambres. Évidemment, personne ne te prévient et quand tu demandes des glaçons pour te servir un verre dans la chambre, le barman t’agresse presque pour te dire que tu ne peux pas et qu’il ne peut même pas te donner un verre vide. C’est assez inédit comme politique, surtout pour un 4 étoiles. Le réceptionniste nous a renseigné les mauvaises heures du petit-déjeuner : 7:30 à 11:00. Quand tu arrives le vendredi matin à 10:20, la serveuse te dit que le buffet est fermé. Le petit-déjeuner est servi jusqu’à 10:00 en semaine et jusqu’à 11:00 uniquement le samedi et le dimanche. Heureusement, la serveuse du bar a fait son possible pour nous servir une assiette garnie. Par contre, pas un mot du réceptionniste, pas d’excuses, rien alors que l’erreur venait de lui…Une fois de plus, super service pour un 4 étoiles!!! À part tous ces accros, la chambre est confortable et l’hôtel est moderne.
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Alain
8.0
/10
Reviewed 177 week(s) ago

Hotels.com verified review

Mon séjour en amoureux fût excellent. Nous avons profité également des packs proposés par l'hôtel qui sont très avantageux. Les repas sont correct et assez variés. Le personnel est souriant et patient. Seul petit bémol, les autres clients qui oublient qu'ils ne sont pas les seuls en vacances.
Evelyne
10.0
/10
Reviewed 178 week(s) ago

Hotels.com verified review

C'est un hôtel qui a été rénové récemment. Il est vraiment très beau
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