Overall Ratings & Reviews La Concha Resort, Puerto Rico, Autograph Collection

The place was under construction and the front desk person was rude

Great place to stay

As soon as we got there they unloaded our bags and brought them to our room.

Beaaaauuutiful views from oceanfront room , excellent housekeeping , front desk staff , concierge . Alll amazing . Soundproof rooms . Very little noise . Clean , clean clean . Friendly and professional . Above and beyond staff .

Very nice resort, clean, great food, amazing views!

The stay and staff were excellent!!! Wish they had microwaves in the rooms though. Other than that, excellent! We will be returning!!

We had an amazing stay at La Concha Hotel! The rooms were clean, quiet, and beautifully updated spacious with a modern look. From the moment we checked in, the staff was incredibly welcoming and took the time to walk us through all the amenities available. What really made our stay special was the thoughtful birthday surprise waiting in our room when we returned such a kind and personal touch that meant a lot. It’s clear the staff truly cares about guest experience. Highly recommend this hotel for anyone looking for comfort, great service, and a little extra hospitality!

A pair of expensive jeans (Lucky Brand) was taken from my room. The jeans were in a paper bag on the floor near the desk. Housekeeping may have thought the bag was trash. I know mistakes happen. I reported it to the front desk and they said they would call housekeeping. I never heard back. I discussed the issue with the front desk when I checked out. No compensation was offered.

Beautiful

rooms are dated, amenities were good.

Awesome property. Staff was great, the rooms were not that clean. Sheets were stained and the showers had hair.

There was excessive noise from construction activities. This noise, including banging, beeping, hammering, drilling was constant and severe, severely impacting the ability to rest and enjoy the stay. The noise was particularly disruptive during early mornings, late evenings and causing me to have headaches. The noise made it difficult to sleep. This was especially concerning as the purpose of the stay was to relax for my birthday. As I needed time to get away due to being overworked and not taking time to fully relax. Furthermore, there was a malfunction with the elevators, which stopped unexpectedly, doors wouldn't open properly on the first day we arrived. Causing us to be stuck in the elevator 3 times.

I celebrated my 50th bday at this restaurant and I'm over the moon satisfied!! It’s the perfect location, the junior suite view of the ocean was perfect, the spa was Amazing, and the private dinner on the beach was one for the books!! I can’t wait to go back.

Beware of extra charges on your bill. Make sure you check you bill when you check out and after you get home. I had charges on my bill for the lounge bar that were not mine. 3 days after i got home they billed my card an additional $121.53. I called to find out why and they said it was an accounting mistake and would refund within 5 day. We had issues with elevators not working and they keep the stairs locked. Would not return. Not worth the price.

Perfect place to stay. Very clean

No airport shuttle

I like that the location was centrally located and that there was a casino on-site.

Very good hotel and area!!

Wont be coming back didnt

Great hotel will stay again .