Great location for airport but let down by noisy people shouting outside which could still be heard with windows shut room very warm as air conditioning had been turned off quite surprised no tea or coffee maker considering italy does some of the best coffee but free slippers! Would rather have had a kettle in room shopping centre nearby was great to pass some time

They charge my card twice in one night. They promised to refund it within 24 hours,but it’s been two weeks and I still haven’t received the money back

Great hotel within walking distance of Bergamo airport. Lovely friendly staff. Room was clean and unbelievably quiet despite being next to the airport. Huge shopping centre next door with plenty of dining options. Perfect place to stay if you have an early/late flight.

Clean comfy stay and close enough to walk to the airport for an early flight.

The staff was very friendly and efficient. The breakfast was nicer than expected. However, the rooms need to be updated.

Comfortable Great location Excellent

Room was clean and comfortable. Restaurant was nice. A couple of things to note - whilst you can see the hotel from the airport, it’s actually a 29 min walk as you have to walk under the highway. From the hotel you have to take a shuttle bus to the airport if you want want the walk, and the hotel will charge you €5 per person, other hotels just include this as standard. The rooms also don’t have USB/USC port, only something minor but most hotels these days are set up for these. Also there is no mirror in the room, only in the bathroom, and only plugs for shavers in the bathroom, so it was a challenge to straighten hair! But overall, for a bed the night before a flight, it ticked the box

Lovely stay. Good location and friendly staff!

Not what I am used to from other NH Hotels. Looks adjacent to the airport, but 15 minute walk. Rooms smells bad

We landed late into Bergamo area so chose this hotel for location. It was only a ten minute walk from the airport then 15 minute taxi to Bergamo station the next morning. We were only there a short period of time but the staff were excellent and the room was very nice and comfortable.

Great place really close to the airport

My husband and I arrived from Milano and checked in at the property at 10:30 pm. Upon arriving in room 242 with the thermostat not functioning and set at 25 Celsius we called the front desk. They informed us that the system would be reset. What followed was a series of follies filled with frustration, awful customer service, and pathetic excuses by the staff. After over an hour we were begrudgingly transferred to a new room 104. The thermostat was functional, but the room lacked towels, sheets, water, tea kettle... It was well after 1a.m. and my husband and I could not believe how disappointed we had been with our choice to experience the hotel. On a couple of occasions we called down to the front desk and there was no follow up. At no time did your staff apologize for the inconveniences that we experienced and their lack of effort in resolving the matter. I am afraid to think that this is normal or typical at this property.

The room was clean, there was a very strange smell in the room. No water offered for free in the room norm coffee making facilities.

Close to airport!

Close to the airport

Overnight stay prior to flight in morning Transport to airport helpful but has extra cost Very slow service at bar waited 30mins for staff to arrive after using call button a number of times Room clean and comfortable

Slow slow slow check in. Not very friendly.

Excellent location and rooms

Convenient and Comfortable- Arrived 1:10am and didn’t want to travel into Milan Central so late at night. Followed the hotel instructions to walk to hotel and relatively easy. Stayed again on the way back to catch an early morning flight

My flight was cancelled and they wouldn't give me a refund