Dear Valued Guest, Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet your expectations, particularly regarding the cleanliness of the room, the unpleasant odor, and the condition of the chair and towels. Please accept our sincerest apologies for any discomfort this caused you. This is certainly not the standard we aim to uphold, and your feedback has been shared with our housekeeping and maintenance teams for immediate review and improvement. We are committed to providing a clean and comfortable environment for all our guests, and we deeply regret falling short during your visit. We truly hope you will consider giving us another opportunity in the future to provide you with the quality experience you deserve. Warm regards, Best Bella Pattaya