Electric wall socket by window was loose

We stayed in the Jade Room, and it was so spacious! My daughter and I had more than enough room to feel comfortable and have our own space. The room included a closet, a makeup table, and tea and coffee, which I especially appreciated in the morning. The location is fantastic—within easy walking distance to many of the main areas we all come to visit in Oxford, with plenty of restaurants and pubs nearby, and a Tesco not too far away. We were about a 15 minute walk to the train station, though it honestly felt even shorter. We arrived a few hours earlier than expected, and with just a quick call, the owner allowed us early access to the room so we could store our luggage and start exploring the area right away.

The tower hotel should not be described as a hotel as it’s more a hostel. I stayed here for one night 22nd may 2025 as it was a few minutes walk from a theatre I was going to. The room was disgusting, holes in walls , the ceiling about to come down, the sheet around the bottom of the bed was filthy, radiators hanging off the wall , a chair that if I’d dared to sit on would have fallen through. The whole place needs gutting & redone. I’d have driven home & not stayed but didn’t fancy a 2 hour drive after the theatre & being tired. This place is a disgrace.

Beautiful tudor house with attractive rooms. Great location in the heart of the town with plenty of places nearby for breakfast.

Clean simple and perfect for a little weekend trip and right in the centre of town

Tower House is in a great location, right in the heart of Oxford. It's an old building so it's not unreasonable to experience some old-building rough spots. But the entry and room were both run down. The photo I saw when making the booking was nothing like the room I had. Possibly other rooms are better. It was stated that there was not 24-hour service. The host was there when I arrived and I understood that to mean there were limited daytime hours. I explained that I would leave my bags after checkout time and the host said that would be fine and showed me where to put my keys in a basket when leaving. I left my bags in the office behind the desk. The host was not there but I expected him to be briefly away. The outer door was locked. When I returned at the time I'd noted to pick up my bags the host was not there and I was fortunate that there was another (frustrated) traveler who opened the door to my persistent ringing. Perhaps the host meant for me to retain my room key until I picked up my bag; I was not told there wouldn't be anyone there in the afternoon. A cleaner, better-maintained place and clear communication are in order. I can't recommend Tower House.

Quite old and simple rooms, shich were not value for money given their price. Cold room temperature, low pressure shower, cold toilet but environemnt was clean. Pachy reception service

A great place to stay in Central Oxford for a weekend, plus we needed to drop off luggage early and the contact was very helpful. Note that the hotel is unstaffed for large parts of the time, also being central it was quite noisy at night, but very cosy and clean.

It's clean, too cold at night. After I urged them to turn on heating, 3 days later warmth came.

Good for what we wanted

The location is quite centred, convenient to shopping and many restaurants around. The room is good, quiet.

Had a great stay, perfect location and lovely room

Would definitely come back! Quaint little cosy hotel.

We had a 1 night stop-over at Tower House. The hotel was cosy and comfortable, and the room had all the facilities we needed. It's right in the centre of Oxford so easy access to pretty much everything. The nearest car park is a short walk away. No breakfast on offer but there are plenty of cafes nearby.

Incredibly noisy and unpleasantly warm. Bathroom moldy (with no evidence of any working extraction). Nobody on site at any time of the day so gave the impression of being a dodgy Airbnb rather than a hotel - not what I thought I'd booked. A shame as the location and the building itself are both brilliant.

Right from the outset the guy on the desk really couldn’t care less, maybe a student earning easy money. The 3 rooms we all booked were just disgusting on every level , mould, ripped wall paper, filthy carpets and holes and damage in the walls. It was so bad that we took a video of the room as evidence of how shocking the quality was as there was actually a hole in the wall! The “so called” bathroom was full of mould and damage in every area. The bed was appalling we did not get one minute of sleep as it was so small and uncomfortable. We booked two nights( and had prepaid an extortionate price) but we left after one night as we couldn’t stand the low standard for one further night…. I have no idea how the past reviews were generated but I would certainly question the source of these….. I travel a great deal with my work and this is the worst place I have stayed in by a country mile….this is also the first time I have complained through hotels.com so I leave it up to you on your choice …….

I was booked in for a two night stay. On arrival, I was not happy with the condition of the room. It appeared that there had been a leak on the floor above the room, with a damp area around the bed and wallpaper peeling from above the bed. There was unpleasant mould in the bathroom and a horrible damp smell. The check in staff assisted me to find an alternative room, which was an improvement, and I paid a supplement for this room. However, I was woken in the night by the blind falling off the wall. I couldn’t reattach the filthy blind. The room was tired and unclean, with dirty marks on the wall. There was no shower - only a bath with a Pyrex jug for washing. I checked out after only one night and have received no response from the hotel team to my requests for a refund for the second night. Yes, it’s cheap for Oxford, but it’s not worth the money saved. Avoid!

The Tower House is centrally located in the city and was easy to find. We arrived in the pouring rain and unfortunately had to wait until 3:00 pm to gain access to the building itself. We were hoping to drop off our bags and then go exploring before checking in. It made for a very wet experience!

Perfect property - bang in the city centre and has wonderful access to all Oxford has to offer. Property is old and quriky so need to keep that in mind when you book. Especially if you are booking a shared bathroom, the shower is a bit old and rickety.

Location is great but cleanliness needs to be improved.