Overall Ratings & Reviews Extended Stay America Suites Houston Med Ctr NRG Park Kirby

Good

Just an overnight stay for me so very sufficient for that purpose. If you’re attending anything at the NRG stadium this is a perfect property. Completely walkable. Walk thru the Holiday Inn lobby across the st and it’s a straight shot to the stadium. Stayed here to see Beyoncé. The water pressure and hot water is perfection at this location. There is a vending machine with drinks and snacks available on the lobby floor. I saw a baby roach in my bathroom but I don’t necessarily blame the property as it was only the one I guess. I’d stay again if attending an event at the NRG stadium in a heartbeat

Great stay! Wonderful staff!

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Room was not ready at 4pm. Lobby full of guest waiting for rooms to be cleaned. The whole building smelled terrible.

Elevator out, towels spread in the entrance and dogs loud, loud loud. Called to get a change. The man was rude and said a $50 credit was all he could do.Very disappointed. I wont be back.

Was told when we got there elevator was broken. Room was a little stuffy. Moved sofa to see tv better and it was very dirty underneath. Shower didn't throw out enough water and rub made a creaking sounds every time you moved.

was terrified disgusting room with blood s stains on the curtains the couch is all stained up and the bed sheets were stained, and it smelled like cigarettes really bad and there was a guest next-door with children, screaming at his kid sounded like he was beating his children

Lock on door did not work and

They advertise a complimentary breakfast, but during my stay, they never served breakfast, and the excuse was always that the truck had not arrived. The hallways were filthy; they need to vacuum these carpets.

The hotel and room were very clean.

The room was fine for me, it was cheap and right next to the NRG. It looked like a lot of homeless people hang out in the parking lot. Even the hotel across the street had a gated parking lot. The room thermostat was a fake thermostat and the buttons didn't do anything. I guess the temperature was controlled somewhere else? Not sure. The bathtub faucet was leaking and had to listen to that all night. The elevator was broken and even with my bad back and torn ACL, I had to climb a flight of stairs because they couldn't pute.on.thw ground floor. Would I stay here again? Maybe by myself but definitely not if my wife is coming with me.

Good location . My room light bulb was out and dining table was broken ,toilet was leaking,dresser was broken,toilets cabinets door was broken. I was business trip and no time to deal with all these stuff and last minute they called to me elevator was out of service. We got second floor so need to use stair. Staff are nice but not helpful to fix or change room. I won’t go back there .

Its an older hotel, in need of upgrades. Safe quiet area. It was worth the short stay. Elevator was not working but front desk person took our bags upstairs. My elderly mother was with me. Customer service was good. Will stay again.

Definitely not what I expected.

The place is run down, the elevator was out of service my room was on the third floor. The furniture in the room leaves alot to be desired old and awful. Drawers were broken floor was very sticky the kitchen just awful.

The checking in wasnt a problem at very quick and very friendly. Room was roomy and quiet. The checkout time was the actual check out.

The pull out mattress had dried up blood, the older lady at front desk always looked as if she had an attitude. The walls are thin you could hear people walking … They give you half used tissue and barely give you any towels

Although breakfast was advertised as included they never had any. On the 4th day they didnt even put out coffee.

Didn’t like anything about the property/ . It was an absolute nightmare, and it really needs to close it’s doors and shut down. Anything that can go wrong with a room. This was the place of failure. I’m disgusted with the owner of this property