Overall Ratings & Reviews Holiday Inn Express & Suites SCOTT-LAFAYETTE WEST by IHG, an IHG Hotel

Room was clean, but hallway had big fans at either end. Room felt “damp” the entire time we were there. Water pressure in shower was terrible. Beds were uncomfortable. The check-in lady was polite and kind and friendly - best part of the visit. Breakfast was good. Attendant was also very helpful.

BReakfast and space in suite

It was decent. It was clean but the room i booked was taken so we got a handicap room with no tub and the water went everywhere on the floor when showering. And no late checkout was allowed .

Everyone was very nice and helpful. Wanda was a also very nice.. The food was good.

Easy access

We’ve visited this location on a few occasions, but this impromptu overnight stay was a bit different. I was put off by the check-in process—there were two individuals at the front desk, yet only one seemed to be assisting guests. I waited quite a while as the person ahead of me was being helped. Interestingly, I was the only one asked to complete a vehicle registration form. On the morning of check-out, we loaded the truck with everything except a toy and a few cold items. This was just a few minutes before 10 a.m. When we returned shortly after to grab the remaining items, we were surprised to find the room completely empty. I immediately alerted the manager that I had not returned the key card or officially checked out. To my dismay, the manager informed me that housekeeping had already cleared the room. The items we left behind were nowhere to be found. I was shocked and frustrated, especially considering it hadn’t even hit the official check-out time yet, and we had clearly not turned in the key or indicated we were done with the room. Perishable items and a toy were discarded solely because someone was in a hurry.

Great hotel for our soccer weekend. Love all of the food options around. The elevator was a little sketchy. Other than that great stay

Clean and polite staff

Room was not clean. Hair in shower and everything was very dusty. Breakfast was not good. Check in was slow.

it was cool. I liked everything about it. it was easy to get to. nice big room. comfy beds

Great property and staff!

Carleen did an excellent job getting us checked in and on our way to the room!

All was well

Excellent

It was a nice hotel. Clean rooms, excellent breakfast included and the staff were all great. Only issue I had was road noise as room was next to I-10. Staff was great and relocated me to more interior room after 1st night.

A clean, comfortable hotel near the freeway. Excellent exterior lighting and friendly staff. There are several food and beverage options nearby. Excellent breakfast and coffee.

When I check in the staff was very friendly, I liked the breakfast options and the restaurant's were conveniently close by.

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Convenient, friendly staff, dirty bathroom, loud hallway, interstate road noise, easy check in and check out, gross breakfast

Nice clean hotel with decent warm breakfast. We’d stay again.