Overall Ratings & Reviews Holiday Inn Express & Suites OMAHA WEST by IHG, an IHG Hotel

Everything was very nice. There were ants on the desk, which is where we kept several bags. Other than that, it was fine.

The room was clean and the staff were helpful.

Way Overpriced - rooms are basic and a bit worn Did enjoy our view of the woods and privacy

The toilet was dirty and the shower head wasn’t working properly. Their conditioner also wasn’t working properly.

This hotel was a little worn-out looking, but the front desk staff was very friendly. There are plenty of places for food and shopping nearby.

Thank You for what you do

Everything looks updated and nice but the housekeeping doesn't clean the rooms well. There was sticky blue stuff all over the night stand.

The front desk was amazing

First room that gave us, the TV did not work. They forgot about us and I had to go down to remind them we needed a new room. Got the new room and ititially though it was fine... that is until about midnight, when I found out that the door was not able to "latch". Anyone could just walk in. Expedia said that the total price we would pay was $99. I asked for a printout of charges before leaving, and it indicated $92 (nclusive of all charges). When I got my CC statement, they had charge me $117. Will not return

Staff was nice. TVs

Staff was great. Stay was not. Pool was cold, unfortunately, which was the reason we selected this hotel. Also there was no hot tub though some pictures reflect there was a hot tub at some point. Tv in room only had maybe 10 stations and the remote didnt work so had to change channels manually. Fan in bathroom sounds broken. Bed was comfy but next time will not stay here.

One of the main selling points to this hotel was the breakfast included. I was pleasantly surprised by the selection day to day. I also liked that it wa close to shopoing and food. The hotel staff were pleasant and usually always greeted me when I came back and acknowledged me when I was heading out for the day.

Very clean and spacious comfortable room

It was ok. It was renovated, but you could tell some parts were still pretty old. Pool area was small and not well kept. Air conditioning was not running in the lobby on a very hot day. Staff was annoyed when asked for pool towels

Phenomenal staff- even in the face of some belligerent customers. Beyond that, this is the hotel-iest hotel that ever hotel-ed. Exactly what you'd expect from a hotel- no more, no less. Location is very suburban- 20-25 minutes from everything.

Clean, kind and professional staff great piil and breakfast.

Bed bugs and trash in room took a long time to check in due to incompetent staff

Clean quite

This was really an eye opening for me I was Treated with Racism and no compassion for the. Disabled and. Then the app. Controlled by expedia. Is apart of the one who's staff was. Inconsiderate and. laughed at because I'm disabled by staff and then also the hotel before they. Tried. To cheat me out of the money their. Way It was thru your. Company I requested a refund on this app for the Non stay and having to Leave the State I was visiting.. Because the Hotels. We're attacking my race my finances and you know I didn't even stay for this stay. And. I ask for a refund and tell you a few other things your app did to me All I want is My Refund from the May 3rd -.4th.Stay.at the last Hotel. I booked. In Lincoln. Nebraska a Full. Refund And I've contacted representation/A Lawyer. For. The other part to be Settled in court Only

No problems, facility a little dated, but clean.