Overall Ratings & Reviews Holiday Inn Express WEST PALM BEACH METROCENTRE by IHG, an IHG Hotel

Not a fan. Will not stay again. Slept with lights on because I killed a huge cockroach. Not the cleanest place

Very good

Easy check in even though we arrived at 12:30am. Breakfast was a nice variety. Only there a couple hours to sleep before moving on, but facilities were nice and clean.

It was good. Would’ve been nice if the front desk put the two rooms I booked closer together. He claimed he couldn’t but the hotel wasn’t even full.

Excellent customer service!

Everything was great !

Always a wonderful stay at holiday inn great breakfast great kind staff

Average hotel, decent breakfast and pool area. Room was clean but smelled musty.

I felt

Would stay again

This was a perfect spot. So many things to do within a 20 minute drive. (I'm from Houston, so that's really convenient in my opinion) Every employee I encountered was super nice. My only complaint was that housekeeping was LOUD 9:00am every morning they were banging around, letting doors slam, knocking loudly on presumably vacant rooms. I was there on vacation. So 9 was early compared to our late nights.

I paid for my room online thru Hotel.com once I arrived gave my confirmaion # & driver's license I was told I had to pay an additional $250 for smoking which I didn't ask for a smoking room. I'm NOT a smoker however I paid the $250 dep. and I ask how long will this hold be placed on my card for I was told 15 days. I hope & pray I receive my $250 deposit back on my credit card as I was told by front desk

Average hotel but easy and convenient location. Nice staff

Good stay.

The staff was very helpful, efficient and a joy to speak with.

I’ve been away on vacation for over a week. This was a one night stop and by far the most comfortable bed this trip and probably any other hotel I stayed at.

Quiet place with a great staff

The rooms outlets didn’t work for me to charge my phone. The sheets and pillowcases had a stinch… smelled dirty. Also I was not notified about paying a 250 dollar fee for the room on top of already paying 184 fir the room.

We stayed here on our way to another hotel

I have stayed at many Holiday inn expresses and I seek them out when I travel. This one is definitely not nearly the nicest but its kind of acceptable. Especially considering most of the hotels in Florida are smelly dumps.