Overall Ratings & Reviews Holiday Inn Express & Suites NEW BOSTON by IHG, an IHG Hotel

Arrived and check in with no issues. Cold ice on level 1 and headed up to level three facing the freeway. Not an issue. Small TV than most newer hotels. Anything less than a 55inch is small in today's world. Slep well and awaken to a beautiful Saturday sunrise. The water in the hotel is one of the best. Great pressure and hot water. I did not want to exit. I would stay again without a question.

Well maintained and everyone was super sweet !

The bed was very comfortable and the pillows were amazing. The rooms and hotel were very clean and breakfast was great!

We were arriving late and were driving in from a place with no internet service, so we wanted to call to confirm our reservation. No one answered the phone at the hotel, so we called the IHG main number. They said they couldn’t see our reservation and wanted to charge us for a second room “to be sure” at a cost of $65 more per night. We didn’t want to do that. Thankfully, finally the hotel answered the phone and confirmed our reservation. The hotel was clean and comfortable until about 7:30 am when the vacuuming, custodians door knocking room by room, and room cleaning began. Since we had a late arrival and check out isn’t until noon, we had hoped to sleep in longer.

Clean, well-kept hotel, with friendly staff.

The location was very convenient for our activities, and the staff was very pleasant.

It was good

It was all fine

Excellent IHG property. Friendly staff; outstanding comfort in room. Helpful front desk staff!

Clean room, comfortable bed, and hot water! What more could you want besides a free delicious breakfast; which they also have! (Omelets, biscuits and gravy, fresh pancakes, breakfast meat, oatmeal, plus all the usual things) Check in was quick and easy. Girl at the desk was very nice and friendly. We also rode the elevator down with one of the housekeepers, and she was so nice, as well! Definitely recommend staying here!

Got there early and they had a room ready before check-in time. The refrigerator in my room was loud, told the staff and nothing was said or done about it. Kept getting asked what time I was checking out which was annoying because I was out before the actual check-out time.

It was clean

In construction and tv was not working properly

During my stay at this hotel the power went out for several hours

Booked last minute for the night. Clean, no complaints.

Will def stay here again while visiting family in the area, it was clean spacious and easy

This property is really nice. The only reason I did not give it 5 stars is because it was under construction.

Very clean and comfortable room. Staff was excellently!

Nice place to stay with courteous staff and tasty breakfast

toilet was dirty but the beds were OK