Excelent customer service. Nice place. Great food. Clean and nice

Chanice is excellent.

Great

Great service. Clean room

We had a great stay. The hotel was clean and comfortable. The front desk staff was polite and helpful.

Excellent

Clean linens , spacious room, friendly staff !

Customers service not good, and the room not good, and toilet not good either

Would’ve loved to have a breakfast buffet! We stayed at much less expensive Hampton inn in MASSACHUSETTS the night before and enjoyed their free breakfast!

Great customer service from all staff. Clean room.

Would stay again!

Great

Liz at the front desk was AMAZINGLY helpful and welcoming. We had a great time at this seemingly brand-new hotel. Everything was comfortable and convenient.

Staff was exceptionally nice snd helpful. The room was very clean and the whole building was very clean, updated and nice.

cold shower that came out with no pressure, odd because I've never experienced that. Pool room smelled bad.

This is a beautiful hotel. Our bed was really nice (not too firm, not too soft). The glass shower doors both slide, but there’s a wide space between them and no matter which way we placed them, water would spray out on the bathroom floor. We can’t speak to the quality of the breakfast because we chose to take our Pop Tarts rather than purchase their breakfast. There was complimentary coffee, though.

I stayed three nights. I had no housekeeping service during that time. On the second day, I asked at the desk specifically for service. Never came.

The staff is very friendly & helpful. The gentleman working breakfast alone was so accommodating to all the last minute diners and other guests that were asking him for things. He did a great job. The eggs and potatoes were excellent. We loved that the hotel is pet friendly and has a dedicated lawn for the animals. Also there are nice little areas to sit outside.

The room was nice, clean, & comfortable. The pool area was nice, though the “heated” pool was rather chilly. But overall a nice hotel to stay at for our vacation.

This is our 3rd trip to Mystic and we like to stay at this hotel for the location. We didn’t know it was under construction until I received the confirmation booking. I know Hilton did their best not to inconvenience guests but it was not a relaxing stay. The water pressure in our shower was poor. We did report it, the maintenance man was friendly but couldn’t resolve the problem. It’s obvious he is overwhelmed as he expressed frustration with so many problems. He was going to file a report but this didn’t do us any good. The pool was way too cold for an indoor pool. Several guests got in and out immediately, so did my husband. It was not relaxing or comfortable. Workmen were frequently in the pool area working.