Overall Ratings & Reviews Hampton Inn and Suites New Haven - South - West Haven

Had a great stay and my girls really enjoyed the pool.

Staff was very courteous, breakfast was great.

Wonderful service and great experience

Staff was nice. AC didnt work and was loud and had ants in it. Halls and room smelled

The building lost power, due to a downpower line. There was no communication from staff needed to walk down a dark stairwell, no emergency lighting on Sunday. Monday at 9:30 am there was no staff at the front desk to assist with checking out. Tried calling the front while standing at the front desk no one picked up. After several people lined up someone knock on the door behind the front desk we were told to wait, several minutes later someone did not comeout. Then someone stopped a staff member who was on thier way to check on the breakfast stations. He was not happy about being redirected but was able to check us out. I wanted a copy of my bill was told it would be emailed so far 30 minutes later nothing in my emails. I understand the power outage was out of the hotel's control, but as guests had issues during this stay it would have been nice to have staff around to answer questions at the front desk. Thank you

Not good at all

Loved the staff an excellent service

Everything has been as i expected. I have no complaints.

The hotel was not very clean and the AC was loud.

The very strange man who met me at the front desk pretended to be English and greeted me with a fake accent. He sang in between fake talking. I asked if I could purchase a bottle of water, and he asked me if I was a member. I said I did not know. He looked me up and told me I wasn’t a member and wasn’t entitled to the water. I didn’t try to argue. He was clearly not playing with a full deck. Place is a mess

Good room; nice breakfast

For the price was amazing

It seemed a little dirty and rundown. The breakfast was not very good. It was also pretty loud.

Easy to find. Quiet. Nice staff. Beds were comfortable.

Safe hotel

Prompt and friendly service; EZ on/off from I-95; close to New Haven. Good for the money. Pet friendly is a plus.

So pleased to find this property. Definitely would stay again. Clean, updated, and right next door to Texas Roadhouse! Very pleased.

They had no water to offer as they told us that their water shipment had not been there to deliver in a few days. The garage pickup woke us up at 2 am as they retrieve the hotel trash.

Have stayed here many times without any issues.

Room rate was reasonable and the place was reasonably clean. Fitness center had broken equipment, staff said it was in the process of being repaired. Breakfast selection was not a good as other Hampton properties. Room was clean and quiet. No turndown or room cleaning during three day stay. Asked for towels and they were never brought. Had to go to the front desk to get them. was told they had a “towel shortage.” Front desk routinely empty as lone staff member was doing other things. Staff was friendly and polite, just need more of them. Overall a good experience and don’t regret the choice, just not the best Hampton Inn I’ve stayed at.