Overall Ratings & Reviews Holiday Inn Express & Suites LUFKIN SOUTH by IHG, an IHG Hotel

Excelent

Loved the cleanliness and comfort of the room and entire facility.

Friendly staff. Great breakfast

I would like to start off by saying that my visit to the hotel was amazing and worth my stay and i will visit this hotel in the future and will recommend it to friends and family anytime and the location is awesome so continue with all the polite and friendly staff and employees and the business will forever sky rocket.

Room smelled musty. Several other people staying there said the same. Don’t know if house keepers used a sour mop. Otherwise this was a decent hotel.

Ashley at the front desk was very friendly and accommodating. She checked on us and provided any needs we may have had. Check in and check was very smooth. We will definitely be back per usual!

Hallways smelled musty, staff ok no info given just sign here

Pool needs repair and cleaning at the top rim of the pool. Breakfast lady on my last day was very rude. Ran out of eggs two mornings at breakfast which I thought was unacceptable. Cleaning staff ladies are very nice and helpful. This is my fourth time to stay here and I will have to think real hard if I’m gonna stay there again.

Great place to stay

Check-in was easy. Rooms were nice. I used the gym and got in a good workout. Beds were comfortable. Breakfast was delicious with some great options.

Good breakfast

Clean and comfortable.

Everything was very nice and friendly dtaff

Super clean and comfortable! Rooms were cold! We Loved it!

Great hotel! Will stay here in the future!

Booked room 6 months in advance but we were put next to the noisy laundry. Cleaning carts blocking our way in hall and front desk told us 'go ahead and move them'. Loud machinery noise every 21 seconds all night (couldnt sleep so i timed them). Apart from all the slamming doors and noise through thin walls we managed some sleep until cleaning crew started banging things around at 6-7 am. After a terrible breakfast selection we checked out and had about 18" to get our luggage through cleaning carts while the staff just looked at us. Front desk clerk never looked up as we dropped keys and we left. By far worst HI Express stay ever! For the record it was 1 of 8 hotels on our journey and all others got 5 stars!

It was perfect for a comfortable overnight while on the road.

Great Customer Service at Check in!

Quiet and low key, also very clean!

Always a great stay. I stay here on business least once a month. Quiet, clean and very accommodating.