Overall Ratings & Reviews Candlewood Suites HOUSTON WESTCHASE - WESTHEIMER by IHG

The air in the room didn’t work, the walls were dirty and carpet was not clean

Good

Did not like the ideal of onece a week house keeping.

THE SMELL INSIDE THE SUITE. ODOR NOT GOOD

Property has roaches, no iron or microwave which it says would have in room

I booked online for 2 queen beds and when I got to the hotel they gave me 1 bed with sofa bed.

It was great

Rooms are a bit small but front staff was friendly and the room was clean. Right off a road with a ton of different dining options from all different ethnicities

First I most say that I checked in on Sunday Oct. 27 and I checked out on Nov. 3, 2024. My check in the young lady at the desk was very nice and she smiled when assisting me and answering my questions. My room was clean and nice. I had a few missing items that others stole from the room. I reported it and the Manager Mrs. Leslie was so nice to help replace everything. During this week stay I saw her and other staff members and they were always smiling and in good spirits. Everything is around the hotel. Walking distance from a lot of food places and shopping. This hotel is very nice and I will return for another stay.

No Rice cooker could be borrow。 The staff is a little terrible ，I can't get the email about receipt 。 No enough pans and bowls

The worst hotel I have experienced so far. The room smelled terrible. The laundry room looks like a third world country type.

The receptionist was rude and rolled her eyes when we had a question about what she was charging us and why our reservation wasnt the same as we expected from Hotels.com. The room smelled damp and the carpet was humid(wet) the hotel itself smelled old when we walked in. The AC wasnt really cooling either. The bed seemed very lose and wasn’t comfortable at all. The swimming pool was very dirty. They have a patio with bbq pits and when we used it, it was filthy dirty, I asked for a broom to sweep it up myself. Never again. Do not recommend.

Good

They should be paying people to stay in this dump, not the other way around. Foul odors in the hallway; some rooms are located really far from the elevator, so if you have mobility issues, request a room near the elevator. This place could stand some big improvements.

It was very comforting, clean, and the front desk was very friendly.

Manager was very rude and so was the housekeepers .

I came back to my room and my things were all over the place.

Was charged $319 for twice in one day. I locked my card and luckily I did because they tried to run my card for another $319. I was told to come see the manager at 6 am the next morning. No manager was there in the a m. Clerk at front desk said I had to wait until i checked out and then wait another 3-5 business days for my money to return. The hotel is very run down and in need of update. Bed was comfy I will say. The first night I killed a pregnant cockroach in the bathroom. Very sketchy area. I would never stay at this hotel again.

Doing remodeling, while I was trying to nap.

It was good. I didn't appreciate no daily housekeeping. Pool was a bit dirty. Room was good with amenities that I needed. Overall, it served the purpose.