8.6
Very Good
From 963 reviews
Cleanliness

9.2

Room Comfort

8.6

Location

9.0

Service and Facilites

8.6

Traveler Reviews Burlington Hotel, Best Western Premier Collection

Number of reviews per page
20
40
Top reviews
Nicholas
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was our second visit within a week. Reception staff were very cheerful and helpful. Our room (231) was much better this time, very spacious and clean.
Justin
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great location right on the doorstep on the channel. Staff really friendly, romms clean and well kept. The bar was nice and decent variety of drinks. We didn't eat as i was visiting a friend do went out but will definitely consider using again wjen I'm back down.
Kiki
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Very friendly staff even checking later. We could still have dinner in bar with dog at last moment. Room great, very well updated and clean. Bathroom lovely. Apart that the water in shower only trickled. No nice full stream
Meena
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Staff were very polite and accommodating. I needed an iron and iron board and they got one for me very quickly. Loved the location.
Adriana
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I would like to highly recommend the rooms, and I found the fan in the room to be a wonderful addition. The room was clean, spacious, and featured a comfortable bed and sofa, along with a large television. It provided everything necessary for a truly pleasant stay. Thank you very much.
Nicholas
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The cleanliness wasn't to a high standard and the building was tired and the repairs or replacement sections (new and old) didnt mix. The bar areas were modern, clean and friendly staff although there appeared to be young inexperienced staff in the restaurant that needed a shake up. We felt our beds could have been cleaner and questionable whether the bed linen had been changed.
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Sheila
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Great stay, excellent hotel with excellent staff.
Maria
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Okay for a one night stay. Bathroom had a mouldy smell Staff was not unpleasant not pleasant neither Room was ok The cream in the bathroom was off. They have a very small park which is always full as they don’t check who parks there.
Richard
4.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Apparently I booked a small double room. Last time we stayed here (two years ago) we had a very large double room and that was what we were expecting this time Imagine our surprise in finding a room not much larger than a broom cupboard. So if you are booking a room here make sure you are booking a large room if you want a double. The hotel was full but there seemed to be few people about. It was very quiet when we returned from a function at about 21.30 There is limiting parking provided by the hotel. Parking on the road outside (Earl's Avenue) needs a £7.00 a day permit from the hotel. There is free parking on the Leas - turn right immediately after the hotel. Breakfast was OK. Nothing really to excite those who love breakfasts. Staff all very friendly and helpful.
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Amanda
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Wonderful stay with lovely staff. First time travelling with my puppy and the staff made it both seamless and memorable.
Patrick
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Warm efficient welcome at reception, lovely bedroom and bathroom, excellent restaurant and bar. Close to large grassy area overlooking sea, great for dog walk
N
icon-Business
Business
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

The hotel is a bit dated and needs a refurb but the service is great.
Tamsin
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Lovely hotel. Very comfortable
Francesca
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

This is a lovely hotel with everything you need. Great for a short stay in Folkestone. Rooms are clean and tidy, a delicious breakfast is on offer and the staff are friendly. Just wish we could have checked in before 3pm.
Shelly
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Unique
Caron
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We booked this hotel because it has parking out the front of the building, but it is on a first come first Parking. However, I was disappointed to see someone had parked in the disabled bay without a disabled badge on display therefore I was unable to use the bay with my badge. I was most upset. The hotel had no plans in place or initiative to find out who had parked their car in that bay whether it was a hotel guest or as they said, it could be someone off the street. I was disappointed a hotel would allow this to happen they said this often happens on a regular basis. But everything elsewas superb.
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BARRY
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely hotel in a great location for exploring Folkestone. We upgraded to a superior double room which was very spacious as was the en-suite. Very tastefully decorated, comfortable king sized bed. Partial sea view. The staff were all very helpful and friendly and we look forward to a return visit.
Kishori
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

I had a perfect lovely waterfront view, from my room, birds and flowers. And the bartender Oleski was courteous and friendly. Could not want for more pleasant stay. Would definitely recommend.
Paul
icon-Leisure
Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

It was ok, room small and very warm, pigeons kept sitting on ledge outside as the deterrents (spikes) were incomplete and were noisy which meant opening window wasn’t at all great. Decent location and staff friendly though
stephen
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Lovely hotel in a great location, lovely bar area as well
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