Overall Ratings & Reviews Staybridge Suites RENO by IHG, an IHG Hotel

Stayed here with our family of five, our three daughters ages 11 nine and two months. Nothing was terrible, some things we didn’t know about such as having a dishwasher with dishes in the room, which was nice but the towel rack that was supposed to be on the back of the door was broke and we had nowhere to really hang towels that we had used, and to go off of that we never had a room service sign The do not disturb, etc. so we never got new towels. I had to go get towels from the front. We had also run out of toilet paper that we also had to go get our trash built up so we took our own trash out several times to the kitchen area. Our Card kept demagnetizing so every time we get up to the room, we had to go back down to the customer service desk and get it re-magnetized or whatever that was frustrating especially with a handful of bags and our baby. No towels at the pool which was unfortunate combined with the no towel replenish from our room… There was stains, what looks like snot on the wall behind the curtains in the front room but staff seemed nice, bed was comfy, pull out couch had some questionable stains as well on the bottom of the cushions ?? Room 308

It says it had a spa but it did not other than that it was nice

Clean premises, comfortable beds and bedding, staff was great (from front desk, to breakfast buffet staff), location was excellent (beautiful landscape, walkable, close to amenities)

We really liked this hotel, staff was friendly, our room was very clean, well stocked with towels, toiletries, dishes/utensil, etc. Loved that the kitchen/living room were separate spaces from the bedroom and bathroom. We especially appreciated it’s location in Professional Circle within one minute distance to my doctor’s office. Our only complaint was that the walls were thin and we could hear our neighbors quite loudly, however, this issue is not a deal breaker, we would stay there again.

Great front desk service

The staff was amazing.

The breakfast and social events well managed by friendly well prepared staff! Made my wife and I very comfortable! Thanks for the service!

Very comfortable

It was a pleasant Stay. Room and Area was nice. We liked that they have landry room. Parking was $5 a night which was not too bad. Only suggestion is perhaps to clean the carpet.... other than that we will stay here again.

Good

Enjoyed our stay.

5@7 are the best!!! Thank you!

Our go to hotel for all our ski trips. My kids love the breakfast here, friendly staff

A bit remote from the downtown but nice and quiet place for my needs.

Best for families. Clean rooms. Good breakfast.

The service was outstanding. It is rare to encounter the front desk, chef, and maids who were so kind and welcoming. Cleanliness seems to be the downfall. When we first got our room we quickly noticed that the toilet had not been cleaned. We walked down the hall and the maids were happy to take care of it. But once we spend a little more time in there we noticed that there were hairs on the door to the bathroom, the bathroom floor and bathtub were not cleaned either. Additionally, the silverware was also not all clean. Some were and some weren't so we had to inspect before using. If the cleaning could match the level of customer friendliness and care this would be an outstanding place to stay.

Poor quality all round. Room poorly laid-out. Hotel would appeal to families w/3 or 4 kids and a couple of dogs. NOT recommended for adults looking for a clean, quiet place to rest/recharge.

Staff is very friendly they are very accommodating to your needs when possible

AMAZING HOTEL, AMAZING STAFF! My family and I have been here for a week and we just extended our stay for 4 more days. We just moved to the area and are waiting for our home to be ready. We arrived and realized the next morning the pull out couch was broken on the bottom and wouldn’t go back in the couch. The hotel gave us a free upgrade to a 2 bedroom suite for the remainder of our stay and for the extra days we booked! Breakfast is always wonderful and “social hour” is an added plus. Free beer and wine and appetizers is a great way to end the day. The staff is so kind and friendly. I will recommend this hotel to anyone coming to Reno area as well as book it for future staycations.

Our room was very dirty every wall had something on it. There was a red stain in the living room on the carpet.Only one of the remotes worked and the kitchen staff had the worst attitude because they were under staffed and over worked. They had a mingle thing downstairs where apatizers and drinks were provided which we would have loved to sit and enjoy however the attitude of the woman pouring the drinks made me not want to go back for another we stayed maybe 5 minutes and decided to go enjoy drinks and food elswhere.