Overall Ratings & Reviews Hotel Hacienda Don Juan

We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...

This property needs more staff to keep up

Friendly people very helpful

I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!

Everything was nice very clean and friendly

It was very cool place

The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.

Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.

Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

I loved the look of the hacienda and the history.

Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.

Beautiful place , but it does need a little work and hot water keeps running out

Absolutely beautiful

Amazing place. Great experience

The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family

One of the best places I’ve been at. Great staff and service. Great/affordable Tours and Ammenities are offered.

The staff were really friendly and helpful.

It was awesome to be in this beautiful old hacienda, filled with amazing and unique antiques!

Great staff, Nereo went above and beyond to provide superior service

Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and friendly. History of the property is very interesting, esp. that the hotel is about 200 yrs old. Lot's of neat antiques. Clean. Hot showers. The rooms are cold as there are no heaters, but the cozy thick quilts made up for it.