Overall Ratings & Reviews Beloved Playa Mujeres - Couples Only All Inclusive

We were looking so forward to our trip, but were unable to fly out due to an ice storm in our home city. We were working with a third party travel agent, and we rebooked for June. American airlines were absolutely great in refunding our flights and rebooking for us...however we are SO disappointed that Beloved would not work with us AT ALL. I understand a no refund policy, but we are not asking for our money back, we are just wanting to rebook. This is very bad customer service to not even post half of our previous payment toward the new travel dates. We now have to pay for 5 days that we were not even able to travel, PLUS a new trip we booked in June. We have traveled a lot, and have never had this kind of VERY POOR customer service for paying customers. Now I am not even very excited to travel there in June after this very disappointing experience.

The property was beautiful and well kept. The ocean was beautiful with lounge chairs readily available. The service was impeccable. Every person made our experience special. All the personnel were attentive to our needs. Our room had everything we needed and was spacious. The food was well thought out and tasty. We made it our morning rounds to get lattes. The gym was very well equipped. Night time entertainment was lacking some but we were there mainly to relax.

Boutique.

We loved Beloved for our honeymoon. Very relaxing and calm atmosphere. Our first day at beloved we went to la isla for lunch and dinner and the food was disappointing. No flavor even the dessert was plain and dry. The rest of the restaurants we ate at were amazing. The taco truck is a must and you can’t skip out on the sushi bar. We were pleasantly surprised by the flavor and quality of fish at the sushi bar. Service was always on point and we had no issues during our stay. We took advantage of the complimentary sailing offered by aqua world which was a nice bonus to booking this resort. Aquaworld has other water activities for an extra cost but it’s super convienent to be able to sign up at the booth on the beach and then walk next door to excellence to do the activities. We ended up paying for the parasailing. We wish to return to this resort in a year and maybe take our parents or other friend couples along with us.

Excelente small hotel perfecto to relax

If you’re looking for top tier service and peace of mind while on vacation… this is your spot! Stayed in the Junior Ocean View Suite and it was more than perfect. I will definitely be returning

Great place for couples to vacation. Quiet. Clean. Beautiful beach. Friendly staff and great food.

This resort is not 4-5 stars as advertised. Food was ok nothing to brag about. Beds and pillows in this place are so hard and uncomfortable. Food options were average at best. So if you want an average place with below average food this is your place.

Excellent service, beautiful and spacious rooms! Clean everywhere. The staff were excellent and very accommodating!!! Great food and very romantic atmosphere!

The resort was better than we’d hoped for. Yes, it’s a little older but maintained well and very clean. Literally everyone we encountered on staff was friendly and helpful.

Excellent property

The food was not as exceptional as everything else

Quiet and restful resort. A perfect couples get away

Everyone who works here are truly amazing people!! They all seem to love their jobs and go far and beyond to make sure your stay is the best you've ever had anywhere. From the time we stepped foot out of our private car to meet Christian our host/concierge/bellman/anything you need man (seriously the best), welcoming drinks, to checkin in and led up to our Junior Ocean View Suite. Every night there was truly special for us and the food was amazing at every single place we ate. Even the beach snacks and Caffeto were outstanding!!! We will definitely be returning here again as it has become one of our favorite locations now. We missed out on trying their spa services but used the gym facilities which were fabulous too. Thanks again for taking such great care of us.

If you are a couple looking for a quiet and peaceful vacation, this is the resort for you! I’ve stayed at other Excellence resorts (in Playa Mujeres and Riviera Cancún), and this one by far was the most chill. Service was great! Oscar on the beach kept the food and drinks coming as needed and Marisol ensured that there were FUN, daily activities for those who wanted a little more! (Although we did not receive our hat for winning the guacamole championship!) - overall, we had a great time! It was clean, quiet and the food was really very good.

This establishment is failing. The dusgusting smell of sewage, there was only one poor that was not clean, there is no beach. The water front area is barely a cove and the seating is torn up and dirty.

Excellent and efficient service. Quality of food was also great!

The best part about this resort was the staff. Every single one of them goes above and beyond to make you happy. I just won’t go back because there isn’t much to do. Entertainment needs to be better. They should have more games around the pool to keep guest busy. As far as the food, it was really good but I just wished they also had a buffet at lunch with a salad bar. The property is beautiful and well maintained.

My wife and I stayed at this resort for our honeymoon. We had an amazing time. Highly recommend.

Beloved is a beautiful property, it was nice and quiet which we loved. Staff were all extremely friendly and helpful. Would absolutely return.