Overall Ratings & Reviews Residence Inn by Marriott Midland

Good area

Property was nice and clean but no hot tub and the refreshment area was not stocked well and the few snacks they had were old traveling with kids this was needed

Nice and clean

It’s time for some updates. Floor tiles were coming up evidence of a ceiling leak that was repainted with the wrong color, cabinet finish was worn…

Excellent customer service and very clean rooms and property

The room was clean. The bed was comfortable. The bathroom had a few tiles needing to be replaced.

Great stay. Will definitely return!

I've stayed several times because of the kitchen's, but this time there was no hot water. I asked 3 times for maintenance, but it wasn't fixed.

I enjoy staying here. The market isn’t always stocked (which is disappointing) and often hit water doesn’t come quick in the shower. Staff are wonderful.

Old hotel. Excellent choice if you want a full kitchen. Marriot arrive in a very old facility. Updated furniture. Not bad.

Everything was fine.

Rooms were nice, beds were very comfortable, clean bathrooms with nice linens. Good selection of programs on good quality TV’s. Breakfast choices varied each day and were hot and always lots of food available when I arrived for breakfast. In room coffee is great, something I look for in a hotel. The hotel is quiet, has a nice eating and reception area. Fridges seemed to run a lot which made it hard to sleep. Front desk personnel were polite and responded well to a few calls I had to make. Fair rate for the room and enjoyed having the breakfast each morning. Thank you.

After we went to bed, there was a strong smell of something burning. The rooms quickly filled with the burning smell. Maintenance quickly came up abd acknowledged the smell. He sprayed some room spray to mask the smell. The source of the smell was never discovered and it was assumed the smell was coming from someone cooking? The hotel manager (via phone) offered a one bed room and a sofa bed in exchange for the 2 bedroom that we had reserved. There were 3 of us and we are not young and not able to sleep on a sofa bed. The "manager" said that this offer was the best they could do. At 930pm, we took the refund and drive 6 hours home. I looked on the hotel site map and it showed 9+ available rooms that they were not willing to offer. This was honestly the worst customer service i think i have ever experienced. The front desk person and Maintenance man were both very nice and helpful. The manager who was not onsite was an easy no when it comes to customer satisfaction.

Clean room and quite large. The room had a bit of an odor like sewage but we were too tired to try and get another room for the night. Side entry from outside door didn’t work. We told staff but the guy could care less though polite.

Great people

Everything

Very comfortable and clean. Good breakfast friendly staff

The building as such is old including the bathroom, faucet and other appliances were all old and out-dated. There was no daily cleaning or change of towels or blankets

First room: shower faucet was broken and wouldn’t turn off. Asked for another room. Second room: horrible moldy smell and unclean. Asked for another room. Third room was fine, no complaints with the room. We extended our stay one night. They never communicated the extension with cleaning, cleaning kept trying to get into our room despite multiple calls to the front desk. There is no communication across the staff at this place. We’ve stayed here before and the exact same thing happened. I won’t even try to extend a stay here again if I come back. Was told by front desk they would give us extra reward points for all the troubles, never happened. Oh and internet speed is horrible. For the high price they charge, there are other comparable hotels in the area so I would probably try a different one next time.

Everything was great although it did take at least 10 minutes for the water to warm up in the shower during my stay.