Overall Ratings & Reviews Hotel Rapallo

We love the coziness off the hotel and the staff and the owner were great help.

This hotel was fantastic. Service was excellent. Room was clean. Breakfast included was phenomenal. Walking distance to everything I wanted to do.

Super hotel and friendly and helpful staff

Our experience at this hotel in Florence was deeply disappointing and far from what you'd expect of a supposed four-star establishment. The hotel is located in a very bad neighborhood—so much so that they lock the front doors after 10 p.m. for security. The building itself is extremely old and clearly neglected, with visible signs that it desperately needs repainting or perhaps even structural repairs. The dining room was shockingly small, unable to accommodate all guests at once. We were asked to schedule our breakfast time and given only a half-hour window to eat and leave. Because of the cramped layout and the lack of a proper barrier between the entrance and the dining area, flies were everywhere—making it impossible to eat anything that wasn’t completely covered. The rooms were equally underwhelming. On the first night, we were given such a tiny room that we couldn’t even fit our two suitcases. After complaining, we were moved to a slightly better room, but even that lacked proper ventilation. The shower was a safety hazard: the water temperature fluctuated wildly, suddenly turning scalding hot or ice cold. My boyfriend even burned his skin due to this issue. Frankly, there is nothing remotely four-star about this hotel—except the staff. The employees were kind, professional, and went above and beyond to try and make our stay more comfortable. Unfortunately, their efforts were no match for the hotel's many serious flaws. We give this hotel 2 star, just because of staff.

Best service ever! They went above and beyond. A true boutique hotel.

Staff were very attentive and rooms were very clean and comfortable. Only a short walk to city centre. Excellent value.

My husband and I absolutely loved this hotel. Lovely, clean, quiet and in a great location. We would definitely stay here again. The staff were the kindest people and truly engaged with you. Multilingual and worldly. Thank you all and hope to see you again! Ciao benvenuto!

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Great property! We appreciated how clean the facilities were and how amazingly attentive the staff was to our every need.

Very nice hotel and the service was superior.

Nice hotel in a great location and convenient to attractions and train station. Very modern and clean room. Excellent breakfast. My only complaint is that there were gnats flying around in the dining room as well as my room and common area perhaps from the plants.

Enjoyed our stay. Staff was excellent and hotel very clean. Breakfast and tea time was great (need more availability for breakfast slots). Beautiful park within a block. Loved this hotel and was a great way to start our 10 day trip to Italy.

Fabulous hotel.The room perfect, and staff especially Shereen on reception could not do enough for us. Breakfast has lots of choice, efficiently run, with coffee and tea being served to your table. Hotel in a great central location for train station and all the sights.

Very nice place!

Hotel Rapallo is a little gem! The hotel is beautiful and the staff is amazing! From the moment we arrived, we knew that our stay would be great! We were warmly welcomed by the staff and Lorenzo each time we returned to the hotel. The complimentary delicious breakfast is served in an elegant room, where snacks are also served throughout the day. Our room was spacious and immaculate! This was our first stay at the Hotel Rapallo and it will be our first choice in Firenze! Grazie Mille!

The innkeeper was very friendly and knowledgeable. She gave us choices of excellent places to dine. She and other members of the staff are available 24/7.

This is a fabulous little boutique hotel in walking distance of all attractions in Florence. This is one of the nicest hotels I have ever stayed in. It has recently been renovated to a very high standard. Room was very comfortable and the staff were all so helpful. There is complementary afternoon tea/coffee with cakes, pastries and sandwiches in the bar from 5 until 7 every night with I thought was a lovely treat after a day of sight seeing. I would highly recommend this hotel and would give it 5 stars. Thank you for a wonderful stay in Florence :))

Clean good food centrally located

We enjoyed this hotel! Very walkable and felt very safe. Super close to many popular sites.

Great location, amazing and attentive staff, would highly recommend