An ok hotel for the price paid. However, you can get a better place to stay in the vicinity with £10-£15 more per night. In terms of service - for a family of 4, we were only provided two towels as this is kind of their policy. I had to ask at least 10 times for 2 more towels. They don’t allow any take away food in hotel room which was a surprise considering apart from single ok state highly expensive restaurant, there are no much options to eat in the hotel. Room was in ok condition.

Hotel staff are exceptional.

"I had a great experience at imperial Plaza. The room was clean and comfortable, and the staff was helpful and accommodating. The hotel's location was also convenient for exploring the city.

The property has an incredible staff who are always patient and kind. Will be coming again and again

This Hotel is good in Location and reasonable price with family swimming pool. My kids loved it

Staff are friendly enough but hotel is quite tired and needs a refurbishment. Quite a few issues with hot water - it takes 10 minutes of running the shower to get hot! Breakfast generally good and staff very helpful and attentive.

As always the staff went beyond will be staying again!

Towels needs to be new, rooms decor needs improvement

No hot water most of the times Intercom not working Food taste was so poor No Vegan or Vegetarian options We had to eat outside though we had paid for half board

There was no Hot water during the stay and everytime| we had to request for hot water and sometimes there was NO WATER from the tap at all which was very inconvenient and unacceptable. Food was very basic and no choices for vegetarians or vegans . Swimming pool is a lie. It is under renovation and we didn’t use it during our stay and were not informed during booking which was made a month ago. Spa facilities are not usable too. All of this issues we faced when the hotel is fully booked and we heard bad experiences too from other people stayed during the same time

close to city

This hotel is a good option if you don’t want to stay in the Medina. The breakfast room is amazing. The pool seems great although they are doing some work construction next to it. I bet it will look amazing in a few months. I found that all the employees were very kind and helpful. Receptionist, front desk agent, doorman, people at breakfast room. The room was clean and very comfortable. It has a cute balcony. I would recommend it.

The staff were really nice when we came here and the breakfast was delicious

Good

The Hotel is ok .The staff are great and really helpful. From reception staff,to the chefs ,servers ,and the security staff there were all very helpful. The rooms could do with updating and the Poole is 1,8 m only small section is for kids snd is 0.5 m wich is not great for children to play around. Overall is value for money if you need to stay night or 2 .

Night staff was so rude and i booked room for 2 nights but i stayed only one night there and i left hotal next morning..i will claim my money back cuz of stall behav

Good customer service

The stay it was good

Had a very nice time stayed half board the food was very good even though it was buffet style only no so great was in the evening you had to pay for drinks with dinner coffee tea juice was free with breakfast if your going to Marrakech please note that there is very little place to drink alcohol this hotel doesn't serve or had alcohol rooms were very nice and clean bit basic only three coat hangers in wardrobe room cleaned every day pool area is on the roof and very nice with sunbeds and a snack bar for soft drinks and food very enjoyable holiday staff were very friendly and helpful

Great place to stay