Overall Ratings & Reviews The Cross Hotel

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The staff here is exceptional very pleasant

Amazing service

This was such a pleasant stay. The hotel was very modern and super clean. The bed was so comfortable. The view outside my window was gorgeous. I did not want to leave this hotel.

They didn’t have hot water for 2 days the charge extra tax for tourists and for parking they change extra too I paid 110 extra euros for 5 nights

Great Stay

We enjoyed our stay at the cross hotel. Location is good and lovely terrace outside. Breakfast was ok but could be more varied.

We had a wonderful experience at this hotel, thanks in large part to the incredible front desk staff. Although there was a delay in our check-in due to some service being done in our room, the staff went above and beyond to make sure we were comfortable and well taken care of while we waited. They were kind, accommodating, and genuinely interested in helping us have a good stay. What stood out the most was their great sense of humour and how approachable they were—it really made us feel at ease and welcomed from the moment we arrived. It’s clear that they care about their guests and take pride in their work. Little gestures like that make all the difference, and we truly appreciated it. Highly recommend this place—not just for the comfort, but for the exceptional hospitality.

The hotel is clean and staff is friendly, however , we had a few issues . Day one took a shower and water was freezing. The next morning still no hot water. Went to the front desk and they casually mentioning the boiler is not working. I asked when will it be fixed , he said maybe tomorrow I’ll give you a glass a wine for inconvenience . Water comes back now it’s too hot!!!!!! Burned myself with hot water. Other than that ok . Not so great neighborhood

Toen we vanaf het station in de namiddag aankwamen twijfelde we even over de locatie van het hotel. Een wat duistere straat aan de zijkant met veel zwervers en graffiti. Hier kwamen we al snel op terug. De straat was prima qua veiligheid. Het hotel bestaat uit meerdere gebouwen in Italiaanse style. We werden netjes naar onze kamer gebracht. Lift is aanwezig. Kamer is ruim, we verblijven met onze dochter, haar bed past er makkelijk bij. Helaas de meeste ochtenden wel vroeg wakker door de waskarren die over de keien gereden worden. Locatie is top, dichtbij metro manzoni waar de A lijn rijd. Je benr zo door heel rome. Housekeeping is netjes en nauwkeurig. Wij zouden nog eens terugkomen.

Bathroom smelled badly when we arrived.

The smell was overwhelming when we walked into the room. Upon checking the bathroom, we found mold throughout. The blow dryer didn’t work, and when we requested a different room, we were told the hotel was sold out. We tried opening the window for fresh air, only to find the air conditioning units directly below—blowing hot, musty air. Absolutely disgusting They refused to reimburse us for the night stay.

I called in advance because flight changed. I had to pay for an extra night and the manager didn’t try to compensate at all. He has an “oh well” attitude. The staff for the breakfast was amazing and hard working. The room smelled like mildew plumbing pipes.

Very professionally run excellent service and attention.

Great hotel! It could be easily a 4 star hotel if they had a swimming pool. I would definitely return.

Not confortable at al

The property itself is not bad but right across the street there is an abandoned building with homeless sleeping on the street. The surroundings are very dark to walk around at night. Not at all what I expected, dissatisfied.

The property was clean, stylish and the staff was friendly. The breakfast was not the best in Italy, but ok. Nice outdoor patio that served cocktails...

Very cosy hotel. Very comfortable and clean. Mr. Tamer at the front desk was extremely attentive to our needs. He provided excellent service. Was always ready to assist us. He has made our stay a very memorable one.

I had a very disappointing stay at this hotel and would not recommend it to anyone. First of all, there's no coffee machine in the room, which is ridiculous considering they charge extra for both coffee and breakfast. There is no iron in the room but there’s a dry cleaning service which is expensive so you can guess why they didn’t put an iron in the room. On top of that, I had my iPhone charger stolen from my room!!! The bathroom was a nightmare – I found bugs crawling around, and the shower was filthy. To make things worse, the hotel is located in a dangerous neighborhood where walking at night feels unsafe, and it's definitely not reasonably priced for what you're getting. The heat in my room didn't work, making for a very uncomfortable night, and the WiFi signal was terrible, cutting out constantly. Overall, this hotel was a major letdown. Stay somewhere else if you can.