We stayed here one night in between Lucca and Venice. We had a pleasant stay. The staff at the reception were really friendly and helpful. They promptly responded to messages and kindly let us store baggage for a day free of charge.

Close to sites. Very friendly and helpful staff.

Great staff but hotel sucks. In dire need for renovation. Very very noisy outside at night, thank God for soundproof windows.

The front desk staff were kind, but the bed and pillows were rock hard, the shower drain didn't work and so the shower was overflowing, there was hair on the floor and on my bed from someone other than me (!! Gross!!) and it was really Hot because the AC was barely functional.

Hotel is centrally located close to main attractions. Room was little small for three people and service was average as the day of the departure the elevation was stuck and need to carry the big luggage downstairs. Great service to get a taxi.

Everything was great.

Everything was perfect but the only problem we faced was the air conditioning isn’t as cold as we’d like but the location is perfect the staff is perfect.

Bien situe tres proche du duomo mais hotel tres vieillot Climatisation poussive Bruyant Receptionniste tres aimable Parking a proximite payant 40€/j Pas de petit dejeuner Menage de la chambre sommaire

(4.5/5) Overall, this hotel was very nice! The staff was very friendly and nice. The only issue I had was that in before booking, the details and information of the hotel said there was Air Conditioning. There was no fan or Air conditioning in the rooms. There is only air conditioning in the lobby. That was my only complaint.

Good location. The listing said it included breakfast but when we arrived we were told that the breakfast was unavailable due to renovations to the dining room.

Great Stay with Excellent Staff and Clean Facilities I had a very positive experience at this hotel. It’s just a five-minute walk to the train station, making it super convenient for getting around. The area outside felt safe and well-maintained, which added to the overall comfort of the stay. The hotel itself was very clean, and the bathroom had excellent water pressure in the shower—a small detail that made a big difference. The towels were high-quality, and the air conditioning was impressively cold, which was much appreciated during the warm weather. The beds were on the smaller side—even smaller than standard twin beds—and not the most comfortable, but still fine for a short stay. One of the highlights was the staff, who were friendly, helpful, and accommodating. They even stored our bags for the day after checkout, which was a huge help. Overall, I’d definitely recommend this hotel for its cleanliness, convenience, and outstanding service. A great choice for travelers looking for a solid and safe place to stay.

staff was great, a/c wasn't. it was hot in Florence and the a/c did not keep up, the room was spartan, you can do better close by.

The staff is kind, helpful and efficient

Room was clean, condition good, location excellent; staff nice, friendly, patient and helpful. After we already left Florence, we found out that my wife lost a pair of diamond earrings that were very important to her in the room. We called the hotel. The staff searched for them in the room and found them, and made arrangements for us to get the earrings back. If allowed in this rating system, I'd give Hotel City 20/10.

Welcoming and helpful staff.

The staff was super nice but the hotel was smelly, old and very outdated. The room was small.

good location walking distance from all important sites

Friendly and helpful front desk staff, and great location for exploring the city

The stay was very nice and the staff are so friendly and helpful. The only thing lacking is A/C or at least a ceiling fan. The hotel is clean and the room and bathroom was very spacious and updated.

Bathroom was not in the room