Hotel Rio is in an excellent location. While there, I would say the service was average. But, the staff did something so exceptional regarding a problem I had, that I am giving them an excellent rating. I left my expensive iPad in the room after we left for Trieste. I called and said I’d be in Trieste for 5 days and asked if they could ship it to my hotel there. The Rio staff was extremely responsive and I received it via DHL 3days later, completely intact. Packaged incredibly well.Shipping charge only $30. You really want a hotel that will be helpful when you have a problem, and they really came through for me in an outstanding way. I’m so appreciative and impressed.

Nice location. Very tiny room

Accommodations were nice and the location was great! Near St. Marks, the waterfront and great eating everywhere.

It is a decent hotel. Clean rooms and very nice staff. The breakfast was good too. It is a small hotel in a very nice area. Very close to St. Mark square.

Very good location.

Excellent location and the food options around the hotel were all good. Would stay again.

Very clean and convenient property for solo traveller exploring Venice. Central location, easy to get to by ferry from Venezia S. Lucia train station (30 minute walk is a bit tricky due to nature of Venice streets/bridges, but manageable if no accessibility concerns). Amazing bakery (‘Venice Bakery’) nearby, had best panini and pastry I’ve tried in Italy so far.

Fabulous location. It was a little warm, the AC was light. No elevator. Staff was WONDERFUL. Very clean but small but we were fine with that. Breakfast comes with room. Great restaurants and shopping right outside the door

The staff was amazing it was very close to local attractions and shopping, definitely would come again!

No air conditioning but pretended to have it , hotel does not have a real AC system, multiple complaints of this in reviews. Ho

The hotel is great overall, but the area is not good full of visual trash, Venice is not well maintained and too many pick pockets around. very and truly unfortunate!!

Not luxurious, but very clean and comfortable. There is no elevator, so be aware if you are travelling with folks with mobility issues that they will have to use the stairs unless you get a a first floor room

I loved the location of this hotel. It was very easy to get to via the Vaporetto and Google Maps. Many food choices within minutes, close to canals, and just a few minutes from the square. My room was clean, the air conditioning worked, and there was a mini refrigerator. I had a single room but after a long time of traveling throughout Europe, it was nice to have my own bathroom/shower with a hairdryer! I would stay again.

We had a great stay at Hotel Rio! This place was maybe even better than the photos. The AC worked perfectly in very hot weather which was super important to us (in the heat of July). Staff was helpful and friendly. Easy to keep bags in storage early or late. Would recommend!

The staff was amazing! They had a lot of patience with my friend and me. Took time to write back and forth. Took time to find resources for us. The bed was hard. The room was very warm (As an American, I guess I am not used to this warm room). Other than this, overall, it was wonderful.

Staff are extremely supportive and friendly. We had a lovely stay.

Nice property, as described. Nice to be in the middle of a square with many shops and restaurants around. Staff were friendly.

The location was excellent, but it advertised as having air conditioning and we went through two different rooms that the staff said the air conditioning was working, but it definitely was not. It was like sleeping in a sauna.

Very convenient to water taxi, freindly, helpful staff. We rspecially like the support provided by Ellenia.

This hotel is definitely a budget level hotel with very few amenities. We did not eat the breakfast so I do not know about it. The staff was quick to respond to all of my emails and questions, which was a huge help while planning our trip. They took my bag up a flight of stairs to our room. The staff was friendly and helpful. The room was clean, the bed was comfortable. It is located in an area with restaurants and other shops so it was noisy at night but it did not bother us. It was close to the area where the public transportation is. The price was good for Venice.