I felt uncomfortable staying here. The staff was less than cordial and argued when I explained thst I had limited ability to carry luggage up multiple flights of stairs. There aas non air conditioning and the room was rather dark. I received no housekeeping services diring my stay but was required to leave the key each time I ventured out. During my stay I was a victim.of identify theft and left early. I have been unable to resolve that issue. The property has a nice appearance and is in a good location. However I did not find it welcoming or warm and friendly. It made me uncomfortable and I travel frequently.

VHS is such a beautiful hotel in a perfect central location. The general manager, Luca, is absolutely amazing! We got to the hotel a few hours before check-in, and he went out of his way to move some things around so that all three of us could get into our rooms by 11am. VHS is perfect combination of charm, comfort, and hospitality. Highly recommended!

This is my third stay in this excellent answer to my London trip needs. As always immaculately clean and very comfortable. Highly functional organisation of a small space that provides for everything including a tea towel. I don't know if the room walls are sound proofed but it is always quiet and private. The staff are always friendly and available and this time there was a difficulty with the hot water supply to my shower which was promptly fixed - so immediately not a problem! It is a quaint and stylish environment - so the only arduous element, which is the journey up and down the stairs, becomes intriguing! The location is ideal - minutes on foot from Bayswater tube station or alternatively within a comfortable and flat surfaced 15 minutes walk from Paddington. The immediate locale very quiet and residentially attractive and yet again within minutes there is access to shops and all supplies. The 24 hour reception provides for a sense of continuous care and security. This is my ideal stay - I will keep returning!

An amazing stay - the staff were friendly and super helpful with everything - the location is amazing and a hidden gem ! Would definitely stay here again

I book a city view private apartment for four persons. When I arrived the sent me to the basement that accommodated 3 persons (described in the page) without any ventilation and without any views. The smell of humidity was disappointing. The bathroom was big but the shower is smaller than a cruise.

Perfect and will definitely be back

Very clean and well kept place. Also has a lot of charm and character. The family apartment with queen bed in living room and additional bedroom with two beds was very comfortable and functional. Recommended!

It’s clean

I had a fantastic stay at Vancouver studios. The hotel was in a perfect location and the room was unbelievably well equipped and throughout . I will definitely stay there again the next time I visit.

Dated property. No elevator . Small bathroom. Good size room. Friendly staff. Great location . Overall pretty good value for the price .

My daughter and i had an Absolutely lovely stay at this hotel Welcoming the weather was over 30° and instantly we were given bottles of water this hotel is stunning a must see to believe we love all the quirky features from the Armoured Suit landing the pictues walls fresh and so clean large wooden plantation ceiling fan kept our room cool the beautiful walled garden olenty little noooks and crannys to sit around with pond and fountain the carb fish splashing about all the windows had plantation shutters the plants just beautiful Alot of hard work from all staff (Gardner Reception Cleaning Staff has brought this hotel to a high standard and has kept it high Welldone to all the family Lorna & Diane happy 😊 ❤️

There are no lifts in this property and I was not notified prior ~ that I would have to navigate 3 flights of steep stairs to get to my tiny single room. By tiny, I mean that the door doesn’t even open fully. The staff were less than helpful when it came to my check out as I had no idea how I was to get my suitcase down these stairs with a bad back. Communication terrible and ladies were actually quite rude in making me feel like it was my problem. I will never stay again nor would I recommend. It’s unfortunate that this was my experience but hopefully it might support others when making a decision on where to stay…

Overall a lovely property. We were visiting during a summer heatwave making the lack of AC and the squeaky fan challenging for rest. Bathroom is very clean but tiny and hard to control water temperature.

What would make the gym better is to oil the cables , becuase it is a little clunky. otherwise everything is great! The higher up your room the better the air! Love it

There is no AC or elevator at this hotel and the room I stayed in had a straw floor!! How do they clean a straw floor? I was so uncomfortable and I wouldn’t take my shoes off. The room was dusty and there were stains on the walls, and it was so hot. The bed had a huge dent in the middle and it must have been decades old. It was awful. 0/10.

Good location

Charming, feels like a bed and breakfast.

Small room but expected. No air-con but expected (not normally an issue but arrived in heat wave). There was a fan. TV only worked on Netflix. Receptionist was helpful but his idea didn't work and I didn't have the energy to go back down three flights of stairs to ask again.

Room wasnt dirty but was very tired and shabby. Nothing like the photos online, very small room and small bed

Great stay.