Overall Ratings & Reviews Hotel Porta Felice & Spa

Wonderful hotel close to the historical district. The Spa is a MUST!!! Breakfast was incredible. Gianlucca was a helpful concierge. The local restaurants are fair priced and the limoncello spritz are delightfully refreshing!

this was a wonderful clean hotel Staff was amazing

Very nice hotel with excellent breakfast buffet. Rooms were spacious and stadf was friendly

Good if you like walking. Sea front and parks close by.

Major construction work being undertaken outside our balcony prohibited it's use.

We stayed here in May 2025 and had a great time. The room was big and well equipped, but the best part was breakfast on the picturesque terrace (and happy hour there too!). The hotel is also in a good location, roughly a 10 minute walk from the historic centre ( which is good as the centre can get quite crowded!).

Good location, away from the hussle & bussle but close enough to walk to the main points of interest.

Staff were great. Room was fantastic. Location very convenient for port, seafront, harbour dining

This was a great property. Incredible customer service at every single point of contact. Good location on a secondary street (there was still some street noise but that’s to be expected). The breakfast was fantastic - so many delicious house made items and there was variety from day to day. I wouldn’t think about staying anywhere else for our next visit to Palermo.

Great location and super breakfast with great views towards the mountains from restaurant balcony. Had room just below on 3 floor with great views from back of hotel over the rooftops. Room was plainly decorated but great space and good sized bathroom. No uk TV channels, only Italian! This was only downside, but internet was good if you bring your own laptop. Could do with kettle and tea facilities also.

Value pricing for a terrific hotel - Classic four star plus. Great staff, generous breakfast, and perfect location near Marina and town center.

Nice clean hotel close to main centre with lots of restaurants within 5 minute walk. In a quieter part of town so no traffic or nightlife noise. Rooms were in good condition and comfortable bed. Great breakfast options and staff spoke good English and were very helpful. There is no kettle but plenty of coffee shops close by. Would happily stay there again.

The hotel was way below my expectation for a four star facility. One day, the hotel ran out of hot water due to a serious problem in the boiler without anyone noticing and it took them forever to get it fixed without the management providing alternatives or solutions. Also the hotel is very dim and not in the perfect location in Palermo. Not to forget, the smell of humidity because of the spa is all over the place. The breakfast, such a disappointment.

Fantastic choice for a hotel

Charming Stay in the Heart of Palermo Hotel Porta Felice is a true gem tucked away in Palermo’s historic center. The staff were exceptionally welcoming and helpful, always ready with great local recommendations. Our room was spacious, spotless, and very comfortable, with a lovely balcony view. The rooftop breakfast was a highlight — delicious, fresh, and served with a beautiful view of the city. The location is perfect for exploring Palermo on foot. Highly recommended for anyone seeking a relaxing and authentic Sicilian stay.

It’s our third time staying there we find it convenient to the marina area and to the rest of old town Palermo. The staff is very helpful and the breakfast room and buffet are outstanding

Let me preface this by saying I contacted the hotel with my complaints before posting this review but haven't heard back from them. Unfortunately, I felt uncomfortable staying here. More than once, the staff knocked on my door and even entered the room while I had the "do not disturb" sign on the door. The first time it happened, I thought it was an honest mistake. But then it happened again, and my blood ran cold when the staff entered the room while I was in bed trying to nap. I was on vacation and trying to adjust to the 9 hour time difference. I've never experienced this before when the "do not disturb" sign is completely ignored, several days and more than one time in one day. It made me feel like I couldn't relax because someone might knock or enter the room at any moment. One day I came back to the room after going out for breakfast and noticed the closet door opened (I kept it closed) and some sandals were missing. At least it wasn't my passport but yikes. I didn't sleep well at all while I was here.

The property is suited on panoramic view of center Palermo Italy where you can experience a beautiful landscape historical sight of the City of Palermo, with everything close by that is well appreciate for the people food art museums etc.

This hotel is super convenient. I liked capabilities to pay for parking service, excellent 4th floor restaurant and breakfast buffet. Super easy to see the town and markets.

Lovely hotel a little away from the action. Large comfortable room. Staff were super friendly and helpful. Fantastic breakfast on the roof terrace. Construction noise across the road really hampered our stay.