Overall Ratings & Reviews Residence Inn Marriott Florence

I was stopping by on my way to CT. The check-in staff was very helpful. The lady’s who served breakfast had a wonderful attitude and were incredibly cheerful. A great way to start the day.

The staff was extremely friendly and helpful. The hotel was conveniently located. The only con of the hotel was the age and state of the furnishings.

Only thing that bothered me was being charged an additional $60 for a pet fee as it seemed the price paid through Expedia had that included.

Nice quiet room, well designed andlove the full sized fridge in suite.

Good accommodations. The furniture has seen better days but overall good condition. Bed was not as comfortable as most Marriotts but was decent.

Great location with lots of shopping and restaurants nearby. The room is very comfortable for our party of 5.

Great stay. Room great as was breakfast.

The room wasn't serviced during our three night stay but we were given clean towels and the staff was very friendly. Maintenance never came to light the fireplace but it wasn't essential to the stay. Great location.

Very quite and relaxing

Staff is wonderful & breakfast is delicious. The room is clean & comfortable. TV could use an update bc you can’t cast from prime or use any apps other than YouTube & Netflix

Had to change rooms 3 times. Ac didn’t work in first room and had garbage that was not cleaned. 2nd room the bed looked like it was slept in already and garbage in can and on floor. 3rd room had garbage in cans and only had 2 towels.

The breakfast staff were so friendly (the front desk could learn a thing or two from them about hospitality). I knew when booking that this was a pet-friendly hotel but I was happy to see that the room we were in, even though there were a few dog hairs on the sofa, didn’t appear to be worn from pets nor was there an odor of animals. The wonderful, “hidden gem” of this property was the beautiful Veterans Park directly behind the property with a walking path to it. I would certainly stay again.

I checked in my room it was flood on my sheets no one was there to redo my room the bathroom was not cleaned The front desk gave me stuff to make my bed up if I wanted to make my own bed up I would have stayed at home that checked to a hotel

The shower wasn't that good, water not hot enough, very low pressure

Clean hotel easy check in convenient

Clean and quiet. Especially during a very busy night

We had a wonderful time

Very clean atmosphere

Thermostat was broken an the room smelled like someone cooked peppers right before I arrived.

This was my first time staying at this hotel in Florence. I usually stay somewhere else with my family dog that I have been driving to and from Florida the last few years. The lady at the front desk was very nice. But the room smelled terrible. Again. I know pet friendly. But this was worse than any other dog friendly hotel I’ve stayed at. On top of it. My dog barked several times thru the night. Bc 5 doors down people were having a hotel room party till 4 am when I got up to do my second day of driving. Amazing how this was not stopped at all thru the night.