Overall Ratings & Reviews SpringHill Suites Birmingham Downtown at UAB

Friendly staff. Hotel needs to be updated. No shower gel in shower pump. Elevator was out of order for extended time with no warning on the floors.

The property is nice.. appears to have had a recent update to the rooms, however the elevator is dated by at least 25 years. Small, slow and unsafe sounding. No real issue with the room except the phone was broken but I don’t use hotel phones anyway, it did prevent me from calling the lobby. Breakfast was good. Staff was friendly. My primary issue is that we were charged incidentals assuming we would use the hotel’s partnership with the adjacent parking deck. We never said that. Incidentals was $100. When I saw that on the bill BEFORE I had even used the deck. But also realized street parking was free during the times we would be at the hotel as well as the deck they use is cheaper than the $20 the hotel charges per day. I asked for that charge to be removed because I wasn’t going to use it. They agreed lowering it to $60. However they did another authorization for $60 so now I have $160 tied up. Well the $60 fell off in about 4 days after check out. The $100 took a full month 4 weeks. Multiple calls to the hotel whereby they said an error on their end prevented them from closing the room out until a week later which didn’t make sense because the $60 was removed. No way you get a good review from me when you play with my money. Luckily I didn’t need it but I don’t have time to check everyday to see if I’ve been cheated because you don’t trust ME which is why they even charged an incidental

There was a roach in my room soon as I checked in and hair was in the bed. This is dirty and not at all what I expected of a Marriott hotel. I am not able to sleep in the bed now because of the hair and can’t get a refund. Very disappointed.

Outside of hotel smelled like weed

I had a great stay here. The best customer service ever‼️

The person who checked us in was very friendly and super nice

The stay was okay. Need some upgrades. Not a good breakfast, really need some improvement. The staff was very helpful, nice and friendly, they made you feel welcome, but it will not be a choice again to stay at this hotel.

First and foremost, I have to acknowledge that all employees were amazingly nice and helpful. There was one particular employee by the name of Richard who just went above and beyond. Anything we needed, he was on it. Always had a smile, and a great laugh that was infectious! The hotel itself is nice, lobby clean, room had some carpet spills that looked like they were not touched. Location of our room was a busy street view and was kind of noisy. We literally heard everything. Cars, people, horns…it was pretty loud. Maid service lacked, room was cleaned once during our 6 day stay. Had to ask for towels everyday. Breakfast was good, staff replenished food quickly and kept the area very clean and tidy. I would stay here again however, choose the location of my room.

Nice

Our stay was wonderful. The staff was super friendly and breakfast was good and i loved how the had variety. The snack in the lobby was pricy but that was to be expected but overall this play was amazing.

The mattress was totally worn out. I told the manager and he said thanks for letting us know. Ice machines broken on many floors. I went to ask what floor does the ice machine work, and the response from staff was, hmmm I don’t know you will have to just check. (Ice machines just not working but doors to them locked.

Great location

Wife is allergic to clothes washing products that have fragrance in them. Using towels and the bed linen has irritated her. Also one of the wash cloths was worn to the point it had a hole in it. Outside of that everything was outstanding. If I need a hotel in the future I will return.

The building is nice. That’s about it.

We had severe plumbing issues, the linen we were handed for the fold out was gross and did not include a pillow. There were mystery stains on the couch. The plumbing was definitely the worst issue.

Room needs work; 1 elevator out, other does not work so well. No sheets, etc. for fold-out bed, not enough staff on hand to bring these to our room.

Smell of dirty carpet

We were here for a surgery and this was a great inconvenient area to stay in

One of my favorite hotels to stay at. It’s located right next to a few popular food places and grocery stores. Very walkable and safe. The hotel itself is very clean and staff is always great.

Great friendly property, I would stay again.