Overall Ratings & Reviews Holiday Inn STEVENAGE by IHG, an IHG Hotel

Air conditioning didn't work on one of the hottest nights of the year . Reported it to reception on returning from a family celebration at11.30 pm and was told to give it time to work. The lovely girl on reception on checkout apologised and said he should have rebooted it . The bed and the pillows were also really hard . Had an uncomfortable night even though we were given a fan.

The staff here are absolutely fantastic. They are polite helpful and professional. They were willing to do their best to make our stay seamless. I highly recommend.

Staff were very friendly and helpful

Very welcoming staff throughout our stay. Lovely clean room , good shower comfy bed. Breakfast was nice all in all a very good experience. Thankyou.

The hotel felt very spacious, definitely 4 star. Staff are friendly yet professional. Beds are really comfy and breakfast was excellent. I liked the room safe for my jewellery.

The hotel felt really spacious and definitely 4 star. Staff were really friendly yet professional. Beds really comfy and breakfast was excellent.

The rooms in this hotel are small. The hotel is old and shows a little wear. It is very close to things in Stevenage.

The staff were all incredibly polite and friendly and we were made to feel really welcome. Thanks!

I stayed at this hotel recently and unfortunately had an issue that significantly affected my comfort. The bathroom did not have a motorized ventilator or fan, which meant there was no proper airflow. As a result, unpleasant odors from the bathroom lingered throughout the entire room. While the staff were courteous and the room itself was otherwise clean, the lack of proper ventilation is a basic amenity I expected, and it made the stay uncomfortable. I hope the management considers installing bathroom exhaust fans or improving air circulation in the rooms, as this would greatly improve the guest experience.

Check in was swift and very friendly. All information given. Hotel was comfortable and clean.

Really nice hotel. Room was clean, quiet and a good temperature. We had a good nights sleep and the breakfast was really good. Probably one of the quickest check ins ive had.

The reception staff were really lovely. The room was a good size, nice and clean, and the bed was super comfy. The breakfast was fab, and again, the staff were efficient and friendly.

All good. Easy check in. Easy check out. Hassle free. Cheaper offsite parking.

We’ve stayed at this hotel before so we knew somethings about it in advance. Clean comfortable rooms and friendly helpful staff. Special mention must go to restaurant staff member George who went out and got my wife gluten free bread for breakfast as they didn’t have any that morning. Together with a lovely lady called Sue breakfast was tasty pleasant and fun! Reception staff were very polite and professional. We would use this hotel again if the need arose.

The hotel staff were very accommodating after explaining that i would have to check in a day late, due to my car breaking down.

Wonderful stay at Holiday Inn. The staff is very courteous and respectful especially Dennisa, Karolina, Diana, Zivile and Emma at the front desk.

Nice hotel, just what I needed and convenient for football stadium. I made sure I got there earlier to ensure parking space as there’s not many. Wasn’t aware of £12 parking fee. Had accessible room which was spacious. Not a very nice view from room.

The hotel felt a bit old-fashioned, but was comfortable and breakfast was nice. It's not a very nice area to get to on foot from the station!

Breakfast could be updated

Safe