Overall Ratings & Reviews Mercure Sao Paulo Pinheiros

Great breakfast

Bathroom not so nice, hairdryer unsafe. First gave single room then a couple room but bathroom was defect. They were reforming the hotel, so they are improving ❤️‍🩹

Wonderful service We used the pool. Nice it was covered and not dependent on the weather. The restaurant was nice and the food good

A great place to stay - lots of restaurants and shops nearby. Easy access to hospitals and other amenities. Staff was very helpful. Wonderful restaurant in the premises.

Hotel building and properties were well maintained and updated. Staff at the desk was friendly but english was poor. Restaurant staff was down right rude and inhospitable. Food was good but service negatively impacted the review. Concierge or at the door person had to be convinced to get us a cab.

Nice room in a good location, but there was water dripping from the bathroom ceiling and it made noise all night long. Hallway ceilings were under construction, so there were large holes in the ceiling. Otherwise, it was fine and staff were helpful.

The staff is very nice and the hotel lobby is pretty. The rooms are very small and congested (beds and bathroom). Beds are hard and the linen is poor quality. Limited power outlets in awkward places around the room. Amenities in the bathroom were not refilled properly even after service. The elevators are extremely slow and unintuitive and it takes forever to get to the room from the lobby and back. Still use stripe card keys that tend to get demagnetized easily. Lastly in my case EXTREMELY noisy! There was construction going on right above my room and they ran a drill on a Friday morning from 8am till late evening. No warning was provided for me to make alternate arrangements in time for my office calls. Then on Friday night through Sat afternoon, the neighboring building had some sort of low whining alarm blaring through and through.

Colchão muito firme, só um travesseiro. Ar condicionado um pouco fraco. Limpeza foi excelente. Sauna, piscina grande e aquecida maravilhosa. O vaso sanitário não dava descarga com pressão, quase impossível fazer tudo descer bem. Mattress was very firm, only 1 pillow. Air conditioning was a little weak. Cleaning was excellent. Sauna was working fine and the pool is huge and heated. Toilet had weak pressure, impossible to flush if toilet paper is thrown. Outdated features and look, however the room still looked alright.

Lovely hotel with excellent service by staff. Previously avoided the chain due to bad experience elsewhere. This might make me reconsider

Check in was a little rough… the 8th floor has the 1800 number rooms, not the 800’s, which is simple enough, but my key didn’t work, so I started to doubt it, then I needed the key to operate the elevator, so I was stuck. The area is great for shopping and dining. The rooms are small but a good layout with a tv that swivels from bedroom to living room with a kitchenette.

Great place, great service, rooms are clean.

Buen hotel, pero pieza un poco pequeña. Buen desayuno

Super recomedado. Pedimos uma cama extra para o meu filho e veio com uma cabaninha que ele amou. A piscina para os dias de calor não sei, mas quando esta friozinho muito boa. O quarto é mais silencioso do que eu imaginei, talvez por ser fim de semana. Excelente localização.

Great and relaxing stay for 4 days. Loved the rooms, perfect pool water temperature, valet, and food service. Thank you!

Staff is excellent. Very good. Few issues with internet. The air conditioner is a little noise. No further issues.

Managers are helpful and attentive to my needs. I had the need of an extension and they were great.

Came to São Paulo on business and had to work close to Avenida Paulista. All of the other hotels were more expensive and didn’t offer much. Was more than happy with my stay at the Mercure. Safe neighborhood, with restaurants lose by. Hotel staff were fabulous!

Front desk staff was incredibly helpful and informative. Good location to get Ubers. Not too far from Avenida Paulista. Breakfast was also good. They are currently renovating the pool so couldn’t use it. But the small gym is a good to get a quick workout in! Comfortable beds!

Great and safe location, many restaurants and supermarkets you can walk to. Hotel is nice, staff is friendly, and my kid loved the indoor pool! I would be back in the future.

Very nice place , cloud be better . But is very good.