Easy and quick check in & out process, staff kind and helpful, room was good. We definitely will be back.

I liked everything

I liked everything!!!

The property is old although it looks nice from outside inside needs to be updated.

I thought I saw a 4* for this property. Well then I got the maid's room. No window outside, mini bathroom, old furniture and spring matresses. Excellent breakfast

Good

The only thing I can say that needs to be fix is the bed was very hard and was not comfortable at all but overral was great. Keep in mind is in downm town so is little bit loud.

The hotel was renovated on the walls, but the furniture is all old including the AC that is noisy compared to modern AC. The staffs is terrible, i asked to keep my luggage and the bellboy never came... after waiting one hour i asked again and they call him and this time i just wait like 10min. The electronic key does not work, so i walked down for a new one. They reset the key but this does not work. Fortunately, the cleaning lady open the room for us. I ask for sending a new key... but it never came. So, typical complains that the staff ignore request is true. The hotel is overprice... for what you get. There is better options around. The check out i have to wait nearly until 3pm for my room... sounds fair right? Well not, turn out they got a room and even i was there waiting they do not give me any room until i asked. Overrall. I would avoid this hotel.

I wouldn’t recommend this place to anyone! Staff and manager are no help! Only 1 nice,PROFESSIONAL &reliable lady who cleaned

The personal was nice

La comodidad y la limpieza

I did not have a problem. I’ll recommended 100%

Bed and pillow

I was only abset about the pool not being open but the staff was very nice and a very safe location.

Dia uno de registro me dieron mi numero de cuarto y el piso pero nunca me indicaron por donde estaba el elevador o las escaleras estuve a punto de subirme al elevador que pertenecía al servicio y el portero y encargado del filtro de seguridad que por cierto no estaba cuando llegamos de muy mal modo me indicó del otro elevador para huéspedes, me sentí discriminada desde el primer momento ya que cuando les dije de mi reservación me preguntaron que por que medio la hice, les di mi respuesta e inmediatamente me dijeron que mi reservación era para el urban express sin siquiera revisar sus reservaciones, quizás por que sólo llevamos unas mochilas o depende la plataforma de reservación no se pero muy rudos y te tratan mal. Cuarto limpio, comodo pero muy obscuro en mi segundo dia pregunte si tenian algo con ventana o mas claridad me dijo la recepcionista que me decia en dos horas regrese casi tres horas despues (1:00 hora de salida) y todavia no sabia de la disponibilidad decidi quedarme en la misma habitacion obscura solo pedi me la limpiaran, sali para dar tiempo a que la limpiaran pero regrese y la habitacion sucia sali al pasillo y vi a la que parece era el ama de llaves le comente y dijo que nadie le aviso al muchacho pero que en veinte minutos la tenian limpia. Igualmente en el área del desayuno te discriminan ni siquiera te ofrecen sus opciones aunque te cuesten más solo te dicen aquí de este lado. Cenamos a la carta sabroso pero muy tardado el servicio y el restaurant vacío.

Cuarto limpio y comodo los recepcionistas y el portero rudos nadie en el filtro de seguridad

The hotel is alright. There are not very nice hotels in Villahermosa. The city is very run down. We had a fine stay and parking was avaialble on site.

Great service,muy atentos en cada detalle. Pet fríendly

It was wonderful. The pool, and the view, and restaurant all served us well.

It is a fun hotel that used to be in a better category than it is now. Pool was unusable cause it was rented out to private function. nice check in staff. Breakfast not great but ok.