Overall Ratings & Reviews Holiday Inn Club Vacations SMOKY MOUNTAIN RESORT by IHG, an IHG Hotel

We stayed in the Villa it was Very nice only complaint is that the oven didn’t work

Having a Villa with kitchen and laundry was wonderful. The staff was unbelievably accommodating and anxious to help in any way. Wanted to extend our stay and manager Rob went above and beyond what he needed to do to make it happen. Very walkable to town, restaurants and shopping

Suite are super clean, well maintained and spacious. Kitchen has everything you could need. We will be back!!!!

Great stay

Property and location are very nice, only issue is even if booking online they make you have to talk with timeshare sales team to get a parking pass. We had a short stay in town and wanted no part of any timeshare.

Wonderful

Very nice! Lots of options for swimming and relaxing in jacuzzi. It had a gym and the 2 bedrooms was very nice. Rooms were clean and spacious. Washer and dryer came in handy too. Definitely would go back

It was very nice. Staff was friendly and checked on us throughout our stay. Room was more than expected. Will be back soon

Only thing I didn’t like was the indoor pool and shallow hollow was freezing cold and the kids couldn’t even enjoy the water at all. I figured it would be heated but it wasn’t.

Excellent stay! The room was beautiful and the staff was so helpful! After check in they send you to another staff member to get your key who will try to get you to attend a 90 minute session in hopes you will purchase a timeshare. We declined and they understood with no hassle. We were not bombarded with sales attempts and they were so respectful. The indoor water park was a blast and the staff communicates by text if you need anything. Several times I sent a text to the front desk and they responded immediately with whatever we needed, including booking us an extra night! Very satisfied and will come again.

Loved it

The best to stay whole family have kitchen you can cook food so save some money eating outside

Nice hotel, enjoyed our stay. Indoor pool was cold..

Overall it was an excellent stay. Indoor pool was cold. Indoor hot tub was pretty dirty whenever we tried to go down. Other than that, it was a great stay. The rooms are very nice!

My family travels a lot and this is by far one of the best hotels we've stayed in. They were so accommodating, Sylver and Brittany downstairs were a huge help. Very clean, close to everything, hot tubs were an awesome bonus. Felt very cozy there. We rented a townhouse for the rest of the week for triple what we paid here, and wish we just stayed here instead!! Definitely will be back for sure !!!

Amazing and will be back

The pools are dirty, they don't put enough garbage bags in the rooms. The microwave never worked and no one did anything to fix it. They bother a lot trying to get you to listen to their meeting. 👎 insistent and annoying.

The bears

Walking distance to the strip

Very nice and friendly place to stay