Overall Ratings & Reviews Holiday Inn Express & Suites EL PASO WEST, an IHG Hotel

Very new, clean, and quiet.

Nice

Room was kinda over crowed

Super clean, roomy and great staff. Also delicious breakfast!

Loved the space in the room. The pool was a huge hit with our family. Parking was spacious and had many options. Hotel is in a really convenient spot, less then 5 minutes from many shopping and food options. Rudy’s is across the street if you want a fast and good option. Front desk staff was a little on the edgier or abrasive side. however the cleaning ladies and staff at the breakfast were so kind, helpful, attentive, and respectful!! Overall 9/10 would recommend!! We go to El Paso almost once a month and have tried so many different hotels. overall I think I have liked this one the most for our family.

Great Hotel and staff super clean.

Too Noisy

Great location for access to West Side El Paso and Franklin Mountain State Park

Great

As you walk in the facility is clean and smells clean. Friendly staff. Food in the morning was also good and the person in the dining area was very attentive to everyone.

Sheet and cover they were stain and did change or clean room

I loved the cleanliness, heated pool, jacuzzi, breakfast, friendly staff and thanks to my VIP Expedia status I got an upgrade on my room. I will definitely come back again.

Great location , Property super clean .

Great

Our stay here was sufficient. There was a strange smell in the lobby when we first checked in, but other than that it was fine. There was no housekeeping during our stay however we did run into the maid who offered to bring us new towels and take out our trash. Sadly, she did seem very under the weather and I ended up getting sick also. Not sure if coincidence or just germs. I felt bad that she had to be there sick like that though. Also, one of the rooms in our hall was oddly left open all day and night. Not sure what happened there.

All went well.

It was easy to get to, right off the highway and just around the corner from my customer.

Great hotel

We love it!

Perfect for what we needed, had surgery in the morning and hotel was 2 miles from hospital. Very quiet and clean and service was good. Easy access to the highway.