Overall Ratings & Reviews The Rilano Hotel München

FRIENDLINESS OF RESTAURANT STAFF INSUFFICIENT CLEANING OF ROOM

Dated property, they don’t clean the rooms, empty soap/shampoo, no refills, broken bed, broken shower door, leaks…

The room was relatively nice and modern, but the lobby and elevators weren't great and show their age. The TV had a relative large selection of channels. The internet connection was stable but slow. There was also no ventilation in the bathroom and the shower water temperature kept fluctuating. The lighting in the room was also very poor, with just two small bedend lamps and a small light in the doorway for the entire room. The Expedia property details also mention that guest have have access to a nearby gym, but when I asked the reception they said there's no gym.

It was good

I stayed at The Rilano for 2 nights for a work trip. The hotel staff were friendly and informative. Certain parts of the hotel looked like they were being renovated, but nothing was closed, or unclean. There was a lack of signage to point me to the room. The WiFi on my floor was unreliable, but fine down in the lobby and restaurant. The room was compact, but had everything I needed. The bed was fine, but it was two single mattresses pushed together and I did feel myself slip down between them at one point.

Good property I stayed at for Bayern Football match. Relatively close to U station to get between beer gardens and stadium.

Was roomy, clean, the staff was attentive and close to where I wanted to be. They were unable to fix our shower head.

Staff is friendly and helpful. Location is close to public transport. Amenities are close by.

Excellent location and great staff

A lovely stay with welcoming staff.

The rooms were good but the outside looked outdated.

Room was very spacious! We got a last minute reservation and still got a very decent price

Tucked away area

I don’t want to leave a whining and whinging review so I’ll just explain my experience as a matter of fact. I arrived late in the evening to check in. The queue was long with only one member of staff available to facilitate check-in. I was initially given a room that wasn’t even cleaned. It was left dirty after the previous guest. I went back to reception and rejoined the long queue. I was then given a new room which initially looked better. I later realised the towels were stained, the bath soap dispenser was empty, and the coffee kettle wasn’t working. The coffee cups were also stained so I chose not to use them. I went to the hotel restaurant the next morning and requested a coffee, politely saying that the kettle in the room wasn’t working. This request was met with resistance. I was offered a coffee in the end, but it seemed more like I was being done a favour. All told, I feel the hotel could improve on many levels around attention to detail, cleanliness, politeness, and organisation. My room had a very nice view from the window though. That was good I must add.

This is not a 4 star hotel… it’s barely a 3 star hotel… the cleaning team are trying to do their best but overall the facilities and the rooms are dated and old. The carpets are filthy in the rooms and there are cobwebs everywhere. A lot of dust on the lampshades and headboard.

I want all of my Rilano hotel cost refunded. This hotel was included/marked with Air Conditioning filter. There was no A/C and we did not sleep for 2 nights because the room was very hot. We stayed for 2 nights from August 16 in room 917. The hotel was not able to give us a room with A/C. Sleeping accomodation is the number 1 priority for a hotel to offer, especially for VIP guests

The property was in a good location with supermarkets nearby. You can easily reach the public transportation. The room was comfortable except the beds were a bit hard and uncomfortable for our taste. The pillows were also very uncomfortable. The parking in the parking garage was safe and plentiful. We would stay again in this hotel when the opportunity rises.

The room was incredibly hot, but clean and affordable.

Great stay in Munich near the English Garden

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