Overall Ratings & Reviews Hotel & Aparthotel Casteau Resort Mons

Good hotel in quite surroundings

Construction noise which started 07:30 until 18:00 and no lift

The hotel was immaculate, extremely comfortable, and provided everything we needed for our stay. The staff eas very kind, courteous and professional. It was a wonderful experience.

Nice stay Good hotel with good breakfast Lot’s of parking place. No dinning option on site but some restaurants around

Nice and clean

The apartment was clean, although lacked basic ustensils, glasses and coffee machine. The property is full of deliquent persons, squatters and smokers 4hat made it quite unpleasant.

We stayed here while trying to depart from Mons after 18 months of working at SHAPE. Due to the COVID-19 situation, things were much different from what we expected and we understand. However, when we first arrived in our room, it was not as clean as we would have liked - there was mold on the shower tile grout, fingerprints all over the entry door, a dead fly stuck to the living room curtain, and grease around the stove top. The kitchen faucet was so loose that we had to hold it with two hands just to change from hot to cold water. Nevertheless, we had Lysol and Clorox cleaner to get rid of the bothersome items we noted. The service from staff was excellent and they tried very hard to accommodate our needs, especially for breakfast since we were so used to having a world of choices at a previous stay - again, the situation precluded much choice of breakfast items. The bed was super comfortable, which was a plus since we stayed 8 days, trying to get a flight out.

The breakfast was great and the overall staff was very accommodating.

Hotel close to my meeting. At SHAPE staff, I have allways used this hotel, when I have meeting at SHAPE.

The hotel was fantastic lots off assistances from the staff close for my type of work will be staying again soon

Great place to stay.

Having an apartment was great. It wasn’t much more expensive than a normal room and it meant we could cook a small meal when we arrived.

Proximity to SHAPE, and walking distance to restaurants. Cleanliness was really lacking, and I am a typical “whatever “ kind of guy as long as the sheets are clean. They were, but not much else was. Also don’t let the A/C make you think you can really cool your room. The lowest setting allowed is 22

Overall I wouldn’t recommend this hotel. The staff wasn’t friendly. The overall decor was very very odd. The room, even for European standards, was cramped and uncomfortable. The paint was peeling off the walls. My door to the adjoining room didn’t lock and the hotel staff refused to change my room. Most things in my room, like hair dryer didn’t work. The furniture was way too big for the space. About the only redeeming qualities are the room was clean and the bed was comfortable. The surrounding are wasn’t great either. The cherry on top of this stay- my bill was Wong and the front desk staff refused to correct it and even tried to make me pay for the whole stay event though I paid through hotels.com. It was a total cluster and got quite heated. I thought it was resolved and got my bill and he added extra taxes I had already paid for and breakfast I didn’t eat. At that point I was running too late to argue since it had taken 30 mins to check out. The trip was for work so we didn’t have much choice in hotels but I would avoid this one if you can.

Hotel was clean and staff was friendly. Will stay again!

Very nice hotel but all adjacent restaurants were closed, no option for dinner at walking distance.

Check-in and check-out went smootly. Room small but clean. Nice bar and good breakfast. No entertainment nearby.

The hotel is very good, everything is kept on high level. The only inconvenience is lack of shops in vicinity of the hotel.

Nice hotel but you need a vehicle if you stay here because it is a fair distance from city centre. Some nice restaurants close to it as well but some are closed on Tuesdays and Wednesdays.

The property was clean and the room was nice. In the evenings it was a bit understaffed. There was one person who had to cover both the front desk and the bar.