Overall Ratings & Reviews Hotel Indigo ASHEVILLE DOWNTOWN by IHG, an IHG Hotel

Great location within walking distance to many of our destinations durning our trip.

Great place very nice folks. Rooms could use a microwave and maybe more food options at bar area but other than that was a great place. Thank you

It was a mini vaca and the people, valet were all great.

Pretty new and updated. Staff totally disengaged and uncaring. They are there to answer the phone. Could not recommend any thing to a guest, shrugged their shoulders about every thing. everything was an impossition all were different versions in nonconformist and extreme. Had no cash, only accepted cards. Breakfast was expensive and they brought the food, not on a tray but holding a plate on each hand and balancing by placing his thumb ON THE ACTUL FOOD. WEEK DAY BREAKFAST ENDED AT 10 AM ON WEEKENDS AT ELEVEN. THEY DONT MENTION IT AT ANY TIME "THEere IS A SIGN CLOSE TO THE ELEVEATOR AREA". With attitude and look of why are you bathering me. They were all not trainedat all in any kind of service... or their parents. They acted and dressed like hippies of the sixtiex and did not give a Darn. If we asked anything about the car they said they dont know anything about them. they said "they work for a different company so we have nothing to do w them". Of Course those attendants were better trained and much more helpful and empathetic and friendly. (because they are with a differen t company) I will never stay there again and will not recommend it to anyone. The room maids were wonderful!

Would stay here again

The rooms have been renovated but the beds are hard as rock and super uncomfortable. I didn’t get much sleep because of the mattress.

This hotel is in a good location and the rooms are large. However, the water pressure is so low that showering is difficult. Also, the breakfast offering of ordering at a bar and taking it to the table is not very convenient or pleasurable. Give me a buffet or serve me please.

Enjoyed my stay - only comment the entrance into the parking at the front is small, valet only, cars backed up on street trying to get onto property - after initial checkin valet was able to keep up with demand

This is my second stay at Hotel Indigo and it was really great. I admit that we did do valet parking (easy) so I don't know how easy it would be to do something different with your car. But the hotel is so clean, staff very welcoming, comfortable rooms, etc. The best part was being walking distance to shops, restaurants, etc. We loved our stay!

Hotel was fantastic. Staff was excellent. When visiting, it's important to note that Asheville businesses mostly open between 10a-11a. There is also not much to do at night unless you like bars. Fantastic hiking in Smokey Mountain National Park and Pisgah National Forest. Also highly recommend Biltmore Estate.

In noisy room over highway. Lots of availability in hotel and not cool

Beautiful property with beautiful views

I love Hotel Indigo! The room and the view is beautiful! The staff very friendly and helpful! I will definitely stay here again! Great Central location to restaurants and bars!

The property was great and the staff was awesome ! Would definitely stay here again. We have a wonderful time.

Everything at the Hotel Indigo was good except that they charged $30.00 per night for parking. City parking down the street was $15.00 a night.

Room very nice lived big shower

Location, room, amenities, service all great. A microwave in room could help, however, I knew there wasn’t one before I booked. The only issue I had was parking. (And it was made very clear to me the valet service had “nothing” to do with the hotel. The messaging app works fine, I think it’s more the customers. People call for their car, then don’t leave the room. There is only room for about 5 cars, if you don’t come get your car in a timely fashion you block everyone from getting out. I haven’t come up with a solution yet. Working on it! :)

Wonderful place to stay - great staff!

Close to arena, shopping, restaurants.

Nice hotel, friendly staff, but would have preferred to park myself instead of the required valet parking.