Overall Ratings & Reviews SpringHill Suites by Marriott Houston NASA/Webster

This not a clean property. Poor customer service. More is expected from Marriott.

Super nice place. Clean! Friendly service. Nice breakfast.

Close to restaurants. Close to NASA. Rooms were spacious and clean.

Average hotel. We booked it because the rating was 9. There was not anything spectacular about this hotel for that rating. The condition of the hotel is a little rough.

It’s was great

The front desk is very nice and respectful to those of us that travel the red eye flights.

The hotel was nice.

Cheddar's and Chuy's are within walking distance. Also great wolf lodge is 1mile away

1 of 2 elevators was down the length of our stay. Requested a roll away bed before and at check in and never received one. Only 2 towels for a reaction of 6 people and never received more. Pretty clean. Breakfast was what you would expect

Great place to stay. Friendly staff.

Wonderful gem. Did not expect such a large and clean room.

The desk clerk was very helpful.

Clean, comfortable rooms with great front desk staff. Handled a busy cruise departure day with ease!

Property and staff are great. Expedia makes the initial experience frustrating. Be careful in room selection - you select one room type and Expedia books you in a smaller one. If the hotel staff were not professional, helpful, and had the room, we would have been out of luck. Not the first time it has happened and I was the fifth Expedia guest of the day it happened to. You usually cannot change because the booking is on Expedia’s side. Even when it’s an error. Handling an issues: Expedia will put in minimal effort and defer and deflect…leaving you to fight through your credit card company…even if the merchant failed to complete the transaction. Again, not the first time but will be the last for hotel and car packages. Not sure what happened with Expedia…I have been a customer for year. So disappointed.

Bathroom faucets need to be replaced and the rooms were nice but when a family has a reservation it would be nice for at least extra towels and rags, maybe an extra blanket dropped off. Especially with multiple kids on the reservation. Overall, we would be back.

I ❤️ it!! It was a bday staycation for myself!! I will return. My room was everything and the property has unlimited FREE parking.

Sofa bed trundle too uncomfortable Restroom had no vent and at center of room so too stinky after someone went to bathroom very inconvenient

Very good

The hotel was near with our itinerary places..luv the cleanliness and the lady in the welcome counter..she is very pleasant and helped..

Nice room and property right where I needed to stop for the night.