Overall Ratings & Reviews The Peninsula Shanghai

Great location, fantastic service. Top notch for luxury hotels near the Bund.

Overral impression is okay. Service is a main point of concern. During the lunch time in the lobby area after having main courses and salads we were not allowed to share a single pot of tea for three of us. We have been forced to buy 3 pots of tea instead: one for each of us. In the meanwhile during all 5 breakfasts we had there, every time we asked for tea there was only one pot served as a default setting. No doubt we had more on request, but after a request only.

A perfect choice in Shanghai!

Fabulous stay at the Peninsula. Great location. Stunning view across the river. Exceptional service. Wonderful pool. Luxurious rooms with lots of space and incredibly comfortable beds. What more can I say.

We had such an amazing stay at the Peninsula Shanghai. We were treated so well by all the staff. The room is spacious and grand, we joked that our son can just sleep in the giant closet. The pool is spectacular. We highly recommend the Peninsula Shanghai

Opulent property in a great location. Room has some dated items (fax machine, printer) but overall lovely. Staff was exceptional. Concierge Danny was a gem helping us to secure tickets to Disney and was so patient working through challenges. Spa staff and spa experience was top tier. Great experience!

Great location,

Just the most incredible top notch hotel stay. The hotel is perfect. The staff are amazing. Just a dream stay!!

Amazing large luxurious rooms, staff very nice, security high, location best for skyscraper view no question at the beginning of the bund

The service was poor compared to the rate we paid for the stay.

Best hotel I have ever been to!

Over rated Over priced Excellent location

Terrible experience , never back again

Wonderful experience, meticulously clean, excellently maintained pool, concierge with great hospitality. Will stay at this hotel again.

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Really enjoyed my stay!

I have stayed in many nice hotels, and this is the best hotel for sure.

Was supposed to get a complimentary upgrade due to my membership level, didn’t get one. Enquired and was told I had one already but I had the room I booked online, no upgrade added. Apart from that, nice hotel but they allow non hotel guests to que up for lunch an hour before it starts and so the entire entrance area is packed and kind of ruins the tranquility and vibe the hotel has. Super busy and the block the walkways.

Everything was good except that the shower booth door didn't close completely and the water was keep leaking and made the towels get wet on the floor. Other than that, it was very nice!

Super wide king size bed. Can fit comfortably my 6 year old daughter! Very quiet environment as room is away from the lift Huge walk-in wardrobe. Became my wife's private space! Fantastic sound system for watching dvds.