Overall Ratings & Reviews Fairmont Yangcheng Lake

Overall services is not too bad, but not up to Fairmont standard. The hotel is on the lake side with good scenery, but not convenient if you don't drive.

Great hotel. Nice service. Wish was there on a vacation. And wish staff spoke better English

Wonderful experience, my only complaint was it seemed like we were there off-season or something. The outdoor pool and water recreation facilities were closed, not sure why. Everything else was great and I especially enjoyed some wonderful massages. I would definitely recommend.

It is an excellent hotel. The staff were extremely pleasant and helpful. The lakeside location is beautiful. It is just a wonderful place to stay.

We went to Suzhou to see old friends and stayed at the lovely Fairmont. We were only there for one night but would love to come back and stay longer.

This hotel and the staff deserves 5 stars. From the start I was made to feel welcome. The accommodation was spacious and comfortable. Tea and coffee making facilities in the room. I enjoying the honey harvest, and rode one of the hotel bicycles around their park, along the lake shore and through the organic farm. Dinner was excellent. I also had a couple of spa treatments which were very relaxing. Watch out for the 15% service charge. I feel this is the only thing the management should realise is not a good thing. I've stayed in a few good hotels that don't sneak a service charge on top of an already expensive room and other charges. It's unnecessary.

The hotel is beautiful in a scenic location on lakefront. The view of the lake is nice, but the lake itself is nothing but a large fish farm as far as the eyes can see almost the entire lake. Every morning the lake is filled with fishing wooden boats. Room rate during my stay was nice, but food is expensive in the 2 restaurants. Unfortunately there is no nearby walking-distance restaurant to go for dinner. A small cup of Tom Yum soup with 1 shrimp, mussel, and few pieces of squid cost 78RMB while green tea after the meal costs 40RMB. I was stuck at the hotel using the 2 high-priced restaurants for the few nights. I will stay at other hotels next time back in the area.

The Hardware is excellent but typically Chinese management. The service do not match up. The cleaning lady would just open the door without knocking. I have been there several time for business and believe their service were better at high season.

The hotel is near by the Yang Chen lake and the view is beautiful.

Hotel location is by the lake, very scenic and good for weekend getaway, especially during the hairy crab season. However, there are quite a few cons. First the hotel is built cheaply. Walls are thin and everytime someone walks by, we could hear them. The A/C seems to come out of the bathroom so no matter how low I set the thermostat, the room is a bit stuffy but the bathroom is freezing. There is not enough F&B space for the size of the hotel. At breakfast, it is complete chaos. people have to sit out in the hallways. Breakfast food is quite bad so I can't imagine why the previous reviews said breakfast selection is good. The worst part is, while not the hotel's fault, there are just way too many people (and they are loud and inconsiderate). At times, I feel like I'm at a Chinese wet market rather than a resort. I wanted to bring my wife to a resort location near Shanghai for her birthday but it just wasn't that pleasant of experience. The only good thing I can say about this hotel is the staff are generally quite nice and friendly, (even if occassionally I run into a staff who has no idea what's going on).

The hotel is nice, the rooms very confortable and the surrounding with green everywhere

very good in a nice natural environment with plenty of fun for kids and adults

I stayed here with my fiance. Obviously, this is not a cheap hotel; however, the service matched the price.

预定是显示含有早餐，入住时告知没有早餐，建议网页和实际要一致，这明显与实际情况不相同。

如果我不是住在行政楼层，我会觉得服务还是有瑕疵。

The best hotel in Kunshan!! Location is a bit far from downtown so not so convenient for business trip but perfect for family trip, nice view of lake, service is excellent, food is perfect! nice fitness center & swimming pool, perfect sauna & jacuzzi! Wish they can add nice bar!

总的感觉是酒店是比较好的酒店。周围的附近的饭店比较多的但是水平不高的。酒店附近风景比较好的

酒店位置不错，农庄和水上公园很大，很有特色。只是湖景大床房空间不够大。服务态度也非常不错。我们全家过了一个开心的周末！

床单有破洞，room service的食品一般般，薯条是温的，藕饼太油腻，健身设施不错！